Airport Passenger Service Agent - JFK - AeroMexico

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N.B.: INTERVIEWS BY APPOINTMENTS ONLY. NO WALK-INS ACCEPTED.

AS PER MANAGER'S REQUEST, AN UPLOADED RESUME IS REQUIRED WITH YOUR APPLICATION.


Passenger Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!


Responsibilities

  • Assist passengers with a smile and friendly face through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
  • Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.
  • Direct passengers through Customs, Immigration, and Quarantine.
  • Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.


Qualifications

  • MUST BE FLUENT IN SPANISH.
  • Ability to showcase exceptional customer service abilities to all cliental.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Must be able to lift/carry / push/pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.
  • Flexible schedule allowing work during nights, weekends, and holidays.

P.M. shift, Overnight shift
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