Job Responsibilities

Customer Service Salary: $20-30/Hour Company: Amazon Location: Oklahoma City, USA Educational Requirements: Bachelor's Degree

DESCRIPTION

Do you have experience helping U.S. Intelligence community corporations implement modern cloud computing solutions and solve technical issues? Would you want to try this using the trendy cloud computing technologies? Do you have a knack for supporting these agencies apprehend utility architectures and integration approaches, and the consultative and leadership abilities to release a challenge on a trajectory to achievement? Are you familiar with safety great practices for packages, servers, and networks? Do you want to be a part of a purchaser dealing with era team helping to make certain the fulfillment of Amazon internet offerings (AWS) as a leading technology platform? Amazon.Com was currently voted #five most renowned corporation within the US, #1 maximum revolutionary, and # 1 in customer service. Amazon’s era commercial enterprise has a history and way of life of main the world in net-associated technologies and offerings. Now, with Amazon internet offerings (AWS) you have got the chance to assist people and groups take their computing infrastructures and applications into “the Cloud”. As a member of the AWS support team, you will be at the forefront of Cloud technologies with interactions with the whole breadth of AWS services. You'll be surrounded by using humans which are surprisingly clever, passionate about cloud computing, and consider that world elegance help is vital to purchaser fulfillment. AWS customer support affords international support to a wide variety of industrial and authorities clients as they construct venture-important applications on pinnacle of AWS offerings together with Amazon EC2 and Amazon S3.

In addition, your responsibilities will consist of, but will not be constrained to, the subsequent:

• Being the patron-going through voice for USG and enterprise clients, addressing complex account and billing issues
• Operating with agency clients to understand how they use AWS account and billing offerings, and providing valuable feedback
• Performing deep dive evaluation on USG / business enterprise patron debts and billing statements
• Train customers on reporting alternatives, alerts and budgets.
• Presenting activate, efficient, precise, consumer-oriented carrier to enterprise clients
• Running with customer support friends around the globe to ensure a constant and exceptional stage of guide
• Using initiatives that enhance customer interactions with AWS account and billing records
• Acting because the Voice of the client for our organisation customers, reporting and performing on observed areas for development
• Actively looking for solutions to client needs, communicating developments to management, and suggesting innovative solutions on behalf of the consumer enjoy
• Helping with business enterprise consumer communication for the duration of AWS crucial launches and support events
• Assuming responsibility for growing special know-how approximately AWS specific product and capabilities
• Paintings with AWS teams to force decision of problems for clients
• Making sure internal know-how reference pages are updated

Right here at AWS, we include our variations. We're dedicated to furthering our lifestyle of inclusion. We’ve ten worker-led affinity corporations, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing gaining knowledge of reports, consisting of our Conversations on Race and Ethnicity (core) and AmazeCon (gender diversity) meetings. Amazon’s tradition of inclusion is bolstered within our 14 management standards, which remind group individuals to searching for numerous views, analyze and be curious, and earn agree with.

This role calls for that the candidate decided on be a US Citizen and must currently possess and preserve an active TS/SCI safety clearance with polygraph. In compliance with the U.S. Government requirement that employees of its contractors obtain the COVID-19 vaccine if the ones personnel work on or in reference to U.S. Government contracts, this function may additionally require that the candidate decided on be absolutely vaccinated towards COVID-19. Someone is considered fully vaccinated by using finishing the overall regimen of the COVID-19 vaccine ( doses for Pfizer or Moderna and one dose for Johnson & Johnson)

SIMPLE QUALIFICATIONS

• Modern-day, active US government security Clearance at the TS/SCI stage with polygraph.
• 1+ 12 months experience in customer support and/or Account control running with excessive-profile clients
• Validated revel in with MS Excel

FAVORED QUALIFICATIONS

• Enjoy in leadership and/or account control positions
• A drive to dig into the info of a gadget or process to clear up client problems
• Demonstrated fulfillment in a fast paced assist surroundings
• Verified achievement riding move-useful deliverables
• Square and/or different relational database experience
• Strong fluency with internet technology and the internet
• Understanding of cloud based totally compute and garage concepts
• Experience taking ownership and using decision on escalated patron issues
• Super oral and written conversation abilities
• Fantastically robust client dealing with, warfare resolution, and trouble fixing competencies; cognizance on satisfactory in purchaser enjoy

What if I’m not an professional in all the favored qualifications listed on the activity description? That’s okay. That’s our desired listing, no longer a required indexed. We hire smart individuals who can dive deep so we’re more inquisitive about the regions that you do recognise in place of the ones you haven’t been exposed to yet.

Amazon is devoted to a numerous and inclusive place of work. Amazon is an equal possibility business enterprise and does no longer discriminate on the basis of race, countrywide foundation, gender, gender identity, sexual orientation, covered veteran popularity, incapacity, age, or different legally protected repute. For individuals with disabilities who would really like to request an accommodation, visit US disability inns.

Amazon is dedicated to a diverse and inclusive workplace. Amazon is an identical possibility organisation and does no longer discriminate on the basis of race, countrywide starting place, gender, gender identification, sexual orientation, blanketed veteran status, incapacity, age, or other legally protected popularity. For individuals with disabilities who would like to request an lodging, please go to