Bilingual Medical Scheduler

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About the position

Minivasive Pain and Orthopedics is looking for a full-time Scheduler to join the team! The Scheduler is responsible for checking out patients and understanding patient needs to successfully organize and schedule procedures accordingly and promptly.

Responsibilities

  • Communicates with all appropriate parties regarding patient and procedure
  • Follows-up and ensures all documentation is obtained
  • Verifies if all authorizations have been obtained prior to scheduling procedures
  • Schedules and/or reschedules patient follow-ups and procedures
  • Coordinates transportation for our procedure patients, if needed
  • Inform and provide patient with necessary information and instructions prior to procedure date
  • Follows-up on all Canceled or No-Show Patients
  • Check-out patients
  • Sends prescriptions to pharmacy via fax or e-mail
  • Move patients through appointments as scheduled
  • Answer telephone and deal with inquiries
  • Update patients’ information into database
  • Scans and files into patient docs on eCW
  • Manage filing and record keeping activities
  • Updates daily log for all patients’ office visits
  • Updates daily log of all patients who have confirmed procedures
  • Submits information to verification department for pre-authorization
  • Ensures completeness and accuracy of patients’ forms
  • Report statistics as required
  • Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements
  • Travels as necessary to other facilities
  • Other duties as assigned

Requirements

  • High School diploma or GED
  • Six (6) months of experience in a medical office scheduling setting
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
  • Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word, and eCW
  • Strong attention to detail: being careful about detail and thorough in completing work tasks
  • Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done
  • Exceptional customer service and phone etiquette
  • Ability to communicate professionally with patients
  • Energetic with a desire to learn and develop new skills
  • Ability to travel between various locations if needed

Benefits

  • 3 Medical Plans
  • 2 Dental Plans
  • 2 Vision Plans
  • Employee Assistant Program
  • Short- and Long-Term Disability Insurance
  • Accidental Death & Dismemberment Plan
  • 401(k) with a 2-year vesting
  • PTO + Holidays
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