HCP Capabilities & Operations Specialist

📍 Remote (GTA) with Occasional Travel

💰 Up to $44.50/hr + 4% Vacation Pay (T4)

📅 Contract: October 5, 2026 – April 5, 2027

⏰ Hours: Monday to Friday, 9:00 AM – 5:00 PM EST

Are you an experienced operations professional with a background in Consumer Health, Pharmaceutical, Healthcare, or FMCG industries? We are seeking a highly organized and detail-oriented HCP Capabilities & Operations Specialist to support key business operations, stakeholder coordination, reporting, and vendor management initiatives.

This is an exciting opportunity for someone who thrives in a fast-paced environment and enjoys managing multiple projects while supporting business-critical programs.

Key Responsibilities

• Manage product sampling forecasting and planning processes
• Coordinate conferences, meetings, and event logistics
• Develop, track, and maintain KPI and operational performance reporting
• Manage purchase orders (POs) and related administrative processes
• Coordinate and maintain relationships with external vendors and partners
• Support cross-functional projects and operational initiatives
• Ensure accurate documentation, reporting, and process execution
• Provide operational support for key HCP-focused programs and activities

Qualifications

✔ 5-8 years of relevant experience in Operations, Marketing Operations, Business Operations, Project Coordination, or a similar role

✔ Bachelor's degree in:

• Marketing
• Business Administration
• Project Management
• Related field

✔ Strong experience with:

• Advanced Microsoft Excel
• KPI reporting and analysis
• Forecasting and planning
• Purchase order management
• Vendor and stakeholder management
• Conference and event coordination

✔ Excellent verbal and written communication skills

Preferred Qualifications

• Experience within Consumer Health, Pharmaceutical, Healthcare, or FMCG organizations
• Experience supporting Healthcare Professional (HCP) programs
• French language skills (asset, not required)
• Experience managing external agencies and vendor relationships

Additional Information

• Fully remote position with some travel required
• Primary work location support: Markham, ON
• Approximately 10% travel required
• Occasional weekend work may be required to support conferences, events, and business initiatives
• Standard business hours: Monday-Friday, 9:00 AM-5:00 PM EST

Why Apply?

Join a collaborative team where you'll play a key role in driving operational excellence, coordinating impactful programs, and supporting strategic business initiatives within a dynamic healthcare-focused environment.

Use AI for Hiring: Our recruitment process for this role includes the use of AI-based tools to help evaluate candidate qualifications and screen applications.

Why Kelly?

At Kelly®, we’re committed to finding rewarding opportunities that help you thrive—both professionally and personally. We partner with leading organizations across industries, connecting talented individuals to roles that fit their skills, interests, and goals. As part of the Kelly team, you’ll have access to a diverse network, ongoing career support, and resources to help you succeed. We value inclusion, respect, and work-life balance, and we offer competitive pay and benefits. Join us and discover what’s next for your career!