Position Overview Aids patients in obtaining the correct level of care with the appropriate provider at the right time. Provides advance clinical telephone support to Sutter Health patients, other callers, in-basket and other remote support for physicians, and limited in-clinic support. Uses the nursing process, input from physicians, and Sutter Health's approved telephone nursing guidelines and protocols to maintain highly efficient operations, to provide quality care, and to ensure positive patient outcomes. Assesses patients' needs, appropriately dispositions cases, collaborates with the clinic and hospital-based providers to renew electronic prescriptions, identifies hospital and community resources, consultations and referrals, and preforms nursing follow-up activities. Clinical support includes assisting physician partners with message management and other communications within the electronic medical record (EMR) system, as well as limited patient care in an outpatient setting. Additional Requirements DISCLAIMER 1 • Applicants must be a resident of one of the following states to be eligible for consideration for this position Utah, Idaho, Arizona, Arkansas, Louisiana, Tennessee, Missouri, Montana, or South Carolina. DISCLAIMER 2 • This is a Work from Home position, therefore internet minimum speeds of 15 mbps download and 5 mbps upload are required. EDUCATION • Graduate of an accredited school of nursing CERTIFICATION & LICENSURE • RN-Registered Nurse of California (You can submit application without the CA RN license, but must acquire it prior to your start date if selected). • RN-Registered Nurse in State of Residence PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN • 2 years' experience of practical nursing in a hospital, clinic, urgent care, or emergency room/department • 2 years' experience with several specialties and subspecialties. OB/GYN experience preferred. SKILLS AND KNOWLEDGE • Professional knowledge of clinical nursing protocols, regulations and institutional standards of care and risk management with an emphasis in the areas of disease processes, emergencies, health sciences and pharmacology. • Advanced clinical knowledge of medical diagnoses, procedures, protocols, treatments, and terminology, including a working knowledge of state and federal regulations and guidelines. • Solid analytical and project management skills, including the ability to analyze problems, situations, practices, and procedures, reach practical conclusions, recognize alternatives, provide solutions, and institute effective changes. • Communication, interpersonal, and interviewing skills, including the ability to build rapport and explain medical lab results or sensitive information clearly and professionally to diverse audiences (patients). • Proficient computer skills, including Microsoft Office Suite and experience working electronic medical/health records. • Work independently, as well as part of a multidisciplinary team, while demonstrating exceptional attention to detail and organizational skills. • Manage multiple priorities/projects simultaneously, sometimes with rapidly changing priorities, while maintaining event/project schedules. • Recognize unsafe or emergency situations and respond appropriately and professionally. • Ensure the privacy of each patient’s protected health information (phi). • Analyze possible solutions using precedents, existing departmental guidelines and policies, experience and good judgment to identify and solve standard problems. • Build collaborative relationships with peers, physicians, nurses, administrators, and public to provide the highest quality of patient care. SHIFT • There are 40hr, 32hr, 30hr, and 28hr per week shifts available. PAY • Starting wage is $37.19/hr + shift differential (non-negotiable) for the following states Arizona, Arkansas, Idaho, Louisiana, Missouri, Montana, and South Carolina. • Starting wage is $40.91/hr + shift differential (non-negotiable) for the following states Colorado, Florida, Georgia, Illinois, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Texas, and Virginia. Job Shift Varied Schedule Full Time Shift Hours 8/10 Blended Days of the Week Variable Weekend Requirements Rotating Weekends Benefits Yes Unions No Position Status Non-Exempt Weekly Hours 40 Employee Status Regular Pay Range is $38.87 to $54.42 / hour The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.