Crisis Line Remote Customer Service (Massachusetts residents only) Th-Su 11pm - 5am ET

Other Jobs To Apply

No other job posts for this day.

About The Samaritans Cape Cod and the Islands The Samaritans is a nonprofit organization dedicated to suicide prevention, crisis support, and postvention services across Cape Cod and the Islands. Our Crisis Line provides compassionate emotional support 24 hours a day, 365 days a year to individuals who need someone to listen.

If you are empathetic, dependable, and committed to helping others, we encourage you to apply and become part of a team that provides hope and connection when it matters most.

Crisis Line Hotline Associate (Overnight)

Remote – Massachusetts Residents Only Part-Time | Thursday – Sunday | 11:00 PM – 5:00 AM ET

$19.00 per Hour + $1.00 per Hour Shift Differential

Be the Voice That Helps

The Samaritans on Cape Cod and the Islands is seeking compassionate, dependable individuals to join our Crisis Line team as overnight Crisis Line Associates. Every shift provides an opportunity to make a meaningful difference in someone's life. Crisis Line Associates answer calls from individuals experiencing emotional distress, loneliness, crisis, or thoughts of suicide. Through active listening, empathy, and adherence to evidence-based crisis intervention practices, you will help callers feel heard, supported, and connected to hope.

This is a remote position; however, applicants must reside in Massachusetts to be eligible for employment.

Schedule

  • Thursday, Friday, Saturday, Sunday
  • 11:00 PM – 5:00 AM Eastern Time
  • 22.0 scheduled hours per week
  • Additional hours may be available based on operational needs

Compensation

  • $19.00 per hour + $1.00 per hour shift differential
  • Paid training provided

What You'll Do

  • Answer incoming crisis and emotional support calls from individuals in need
  • Provide compassionate, non-judgmental listening and emotional support
  • Assess caller needs and follow established crisis intervention protocols
  • Accurately document call interactions in the organization's call management system
  • Maintain strict confidentiality and professionalism
  • Meet quality and performance standards related to crisis line operations
  • Participate in required training, coaching, and staff meetings as scheduled
  • Collaborate with supervisors and team members to ensure continuity of care and service excellence
  • Support the organization's mission of suicide prevention and emotional support

What We're Looking For

  • Must be at least 18 years of age
  • High school diploma or GED required
  • Massachusetts resident required
  • Strong verbal communication and interpersonal skills
  • Ability to remain calm, focused, and compassionate during difficult conversations
  • Demonstrated sound judgment and professionalism
  • Ability to maintain confidentiality and handle sensitive information appropriately
  • Comfortable working independently in a remote environment
  • Reliable attendance and commitment to scheduled shifts
  • Basic computer proficiency and ability to learn multiple software platforms

Preferred Qualifications

  • Experience in customer service, healthcare, social services, behavioral health, crisis intervention, peer support, or related fields
  • Previous volunteer or helping-profession experience
  • Experience working on a crisis line, hotline, or support line
  • Bilingual language skills are a plus

Training

Successful candidates will complete all required onboarding and crisis intervention training prior to independently answering calls. Ongoing training and professional development opportunities are provided throughout employment. The Samaritans on Cape Cod and the Islands is an Equal Opportunity Employer.
Back to blog

Other Jobs To Apply

Software Engineer (Remote)

: Hobby Lobby Careers From Home

Lead Finance Data Analyst

(Remote) Hulu Content Moderator Job $370/Hours

Virtualization Administrator Consultant at Offutt AFB in Omaha, Nebraska (Remote, NE)

Senior Security Engineer

Senior Manager, Global Brand, Out of Home

Customer Service Rep (100% Work From Home)

Inside Sales Representative (Remote - Eastern Region) | Yelp | Handshake

Procurement Coordinator (Part-Time & Full-Time) REMOTE

Advanced Care Partner Inpatient Rehab

Credit & Collections Specialist I - Remote

Aetna Remote Jobs, Aetna Careers Remote – – Job ID – 231 Job ID- 2384

UPS Remote Jobs (Data Entry, Part Time) $22/H Hiring Now

United Airlines Reservations Representative (Remote)

American Airlines Job Openings Remote, American Airlines Work From Home @ Get Dream Job

Southwest Airlines Work From Home Customer Service, Customer Support Remote Jobs @ Get Dream Job

American Express Virtual Customer Care Jobs, Wfh American Express @ Get Dream Job

Delta Airlines Work From Home (Remote)$27/Hour

Costco Customer Service Representative (Remote)

Call Center Agent (PT or FT - 100% Work From Home)

REMOTE DISNEY VACATION SPECIALIST

Offensive Security Consultant, Mandiant Consulting, Google Cloud

amazon work from home $15+/ Hour (Sign on Bonus!)!

Remote Apple Home Advisor: Expert Mac & iOS Support

vacancy remote job Remote Tesla Jobs From Home Job $21An Hour Job ID- 1045

Remote Editorial Producer for YouTube Video Content

Netflix Customer Service Advisor (Remote)

Virtual Data Analyst Full Time ( 100% Remote)

Provider Data Representative – Cigna Healthcare – Remote

Remote Typing Jobs for UK Residents: Work from Home Today

Total Rewards Manager - Inclusive & Innovative, Health & Wellness - Remote

Customer Service (remote work )

Director, Portfolio Manager — FEMA Regions 1, 3, 5, 7, 8, 9 & 10

Remote Part Time Focus Group Participant - $300-$750 (multi-session studies) - Now Hiring

Remote YouTube Moderator - Teen Friendly

Book Formatter

REMOTE ENTRY-LEVEL POSITION - Full/Part-Time Available| Beginner Friendly - Start ASAP

HCM Project Manager(Remote Position)

Watch Netflix (Tagger): $12-$46

Remote Software Engineer, Passport & Commerce, iOS

Shift Lead - Berkeley - College Ave

Project Manager – Renewables (Remote) | Pittsburgh, PA

Benefits Financial Analyst - 100% Remote Option

Remote Part Time Data Entry Clerk - $1400 weekly

Entry-Level Data Entry Specialist Remote

Remote Data Entry Pro: Detail-Driven & Efficient

Lead Auditor, Consumer Compliance

Remote Project Manager

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...