Customer Service Associate Tech Support (33645)

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reputed company is seeking a Technical Support and Customer Service Associate to join reputed company’s Personal Support Center (PSC) team. reputed company role is ideal for someone passionate about helping others, skilled in troubleshooting, and comfortable in a fast-paced, tech-forward environment. Do not publish: looking for candidates in the Southern United States Do not publish: Spanish language skills a plus Title: Tech Support/CSA Contract: W2 Length: 6+ months Contract/Contract to Hire Rate: $18/hr Location: Fully remote Client Location: Chicago, IL/All work done on CST hours Shift Available Central Time) • 12AM - 9AM Wed - Sunday • 10AM - 7PM Fri-Tues • 12PM - 9PM reputed company - Friday • 9AM - 6PM - Wed - Sunday Skills/Experience To Be Successful In reputed company Role • Experience in a high call volume Tier1 or 2 setting • Ability to troubleshoot software, hardware and network issues • Tech support in a college of university setting would be helpful • Experience with Learning Management Systems such as reputed company, reputed company or reputed company would be helpful • Self-directed learner • Ability to support multiple customers via email, phone and chat What You’ll Do • Provide reputed company technical support for software, hardware, and connectivity issues • Assist with password resets, software installations, VPN setups, and general troubleshooting • Escalate complex issues to senior team members when necessary • Maintain clear, professional communication in both Spanish and English across all customer interactions • Manage support requests via phone, email, and chat simultaneously • Accurately log reputed company in tools like reputed company and reputed company What We’re Looking For • Fluency in Spanish and English (written and reputed company) • Strong customer service and communication skills • Ability to quickly adapt to new tools, systems, and processes • Team-oriented with a willingness to learn and grow • Flexibility to work 1st or 2nd shift schedules reputed company Us • Hands-on training and mentoring • Access to a robust internal knowledge base • Opportunities to collaborate with tech experts and leadership • A supportive team environment that encourages growth If you’re ready for a dynamic support role where no two days are the same, apply now or reach out to learn more. , Apply tot his job Apply To reputed company Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...