Customer Support Representative | Fully Remote US

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Company Description reputed company is the talent experience leader – accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, reputed company connects companies and candidates anytime, reputed company. reputed company’s text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. reputed company has hosted more than... 70 reputed company video interviews and 200 reputed company chat-based candidate engagements for over 1,200 pioneering customers around the globe. We are relentlessly reputed company on developing fair and objective hiring solutions to help our customers and their candidates, and we reputed company this same focus of fair and objective hiring reputed company we hire for our own team, striving to build a diverse and inclusive culture based on a reputed company of respect and inclusion. Job Description The role of Customer Support Specialist is part of the reputed company-line of the reputed company experience for interviewing candidates and customers. Customer Support Specialists exhibit passion for providing the best possible customer experience through reputed company interaction and strive to always be improving. Successful Customer Support Specialists have an reputed company and positive attitude allowing them to celebrate the successes of reputed company, communicate proactively, and exemplify customer obsession by taking ownership of investigations. Essential Duties and Responsibilities • Resolve customer and candidate issues reputed company phone, email, and chat. • Complete projects assigned by the support manager. • Identify, research, and resolve customer issues using the reputed company system. • Follow-up on customer inquiries not immediately resolved. • Complete call logs and reports. • Recognize, document, and alert the supervisor of trends/ issues in customer calls. • Recommend process improvements. • Nights or weekend hours might be required depending on shift. Qualifications • Excellent interpersonal communication skills and a friendly demeanor. • Excellent reading and writing skills with the ability to accurately type at least 40+ words/minute. • Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems. • 2+ years in a customer service role; experience in a technical support role preferred. • Strong problem solving skills and resourcefulness. • Experience with reputed company or another CRM preferred. • Experience communicating with customers preferred. Additional Information reputed company is committed to equal treatment and opportunity in reputed company aspects of recruitment, selection, and employment. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, or any other category protected under the law. reputed company is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. reputed company your information will be kept confidential according to EEO guidelines. reputed company is NOT currently hiring: AK, IA, ME, MS, NM or WV. #remote-us Apply Job!  

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...