Field Service Technician I - San Bernardino CA (4-Day Workweeks & Company Vehicle)

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<strong>Imagine yourself… <br><br></strong><ul><li>Doing meaningful work that makes an everyday impact on the world around you...</li><li>Traveling in your job and discovering new places while making an impact on society...</li><li>Thriving in a supportive team environment that inspires you to strive for excellence...<br><br><br></li></ul>At <strong>Hach </strong>( a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.<br><br><strong>More about us:</strong> & offer:<br><br></strong><ul><li>Training period: comprehensive 10-week training period - 8 weeks in the field working side by side with a dedicated trainer & 2 weeks classroom-based training in Loveland, CO.</li><li>3 days off per week! After completion of training, your schedule will consist of 4 shifts per week at 10-hour days based on workload demand.</li><li>Company car (maintenance/fuel paid for by us)</li><li>Company Cell phone</li><li>Corporate credit card for company expenses</li><li>Full benefits starting your first day: including medical/dental/vision, 401(k) with company matching, PTO (up to 17 days a year), and 48 hours of Paid Sick Leave</li><li>Hach Bonus: up to 6% of the yearly salary, paid out quarterly.</li><li>Dedicated support staff to assist you in helping your customers.</li><li>Many growth and development opportunities are available!<br><br><br></li></ul>The<strong> Field Service Technician I</strong> is responsible for delivering high-quality customer service, performing preventive maintenance, routine repairs, and calibrating and verifying Hach devices at our customer sites. The customer base for this role is anticipated to be a combination of municipal (i.e., drinking and wastewater treatment facilities) and industrial (i.e., power plants and food and beverage plants).<br><br>📍<strong>San Bernadino, CA -</strong> <strong>remote.<br><br></strong><strong>In this role, you will:<br><br></strong><ul><li>Perform preventative maintenance, routine repair, and calibration/verification of instrumentation using established company standard work.</li><li>Promotes a positive customer experience and serves as on-site customer contact for technical and service-related problems.</li><li>Work in a wide variety of municipal and industrial settings, including but not limited to drinking water & wastewater treatment facilities, refineries, chemical manufacturing plants, food & beverage processing facilities, etc....Some applications may involve instrument servicing in NEC hazardous locations (Class I Division 2) *</li><li>Submits prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.</li><li>Follows safe work practices according to company policy.</li><li>Executes administrative activities in support of service visits.</li><li>Daily travel to customer sites. This role will be based in San Bernadino, CA area and support our customers throughout the territory. Company-paid travel, accommodations, and meals are provided for overnight stays.<br><br><br></li></ul><strong>The essential requirements of the job include: <br><br></strong><ul><li>HS Diploma required; Associates/technical degree preferred, or a combination of education and experience.</li><li>Mechanical aptitude is a must - experience with preventative maintenance and technical diagnostics/repair.</li><li>2+ years of field service experience and/or customer-facing roles preferred.</li><li>This position requires occasional rental of vehicles or booking of hotel rooms for business travel. A valid driver's license, a clean driving record, and the ability to rent a car and/ or hotel rooms under applicable state law are required.<br><br><br></li></ul><strong>Travel Requirements:<br><br></strong><ul><li>This position requires daily travel to customer sites, typically within a 2-hour radius of the home office.</li><li>On average, 65-75% of weekly travel will include overnight stays.</li><li>Occasional travel to other states within the region is expected, with trips lasting up to one week at a time.<br><br><br></li></ul><strong>US ONLY:<br><br></strong>The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.<br><br>The compensation range for this role is $29.00 - $31.00 USD per hour. This job is also eligible for Incentive Pay.<br><br>We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.<br><br>Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.<br><br>US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.<br><br>Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.<br><br>The EEO posters are available <strong>here</strong>.<br><br>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.<br><br><strong>Unsolicited Assistance<br><br></strong>We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...