This is a fixed-term contract role covering maternity leave across the Health Coaching team from December 2026 to approximately May 2027.

This is a role for a skilled health coach who can hit the ground running in a fast-paced telehealth environment. You'll join an established team and take on a patient caseload from day one, delivering high-quality personalized coaching that drives real patient outcomes.

Patient Coaching & Behaviour Change

• Own and manage a caseload of patients and deliver personalized 1:1 (and occasionally live group) coaching that drives sustainable behavioural change aligned with clinical plans, and results in patient satisfaction and retention that meets expected KPIs
• Proactively identify opportunities to engage patients and drive behavioural change based on their clinical needs, milestone moments and coaching judgment
• Support in designing and adapting coaching interventions for patients, ensuring high engagement and giving feedback on any concerns or opportunities for improvement
• Test new interventions that drive retention and satisfaction outcomes, and share learnings with the team

Patient Experience & Service Quality

• Respond to patient queries and direct concerns to appropriate internal teams within agreed SLAs and metrics
• Action patient feedback to deliver a higher quality service to drive higher patient satisfaction
• Maintain accurate, timely documentation to support continuity of care and quality assurance
• Buddy with new starters as required to mentor on how to coach safely and to a high quality
• Monitor your own performance data and patient outcomes, and use insights to proactively adjust coaching approaches and identify patients at risk of disengaging

Clinical Safety & Governance

• Participate in conducting auditing and feedback from peers
• Monitor patient safety risks and escalate clinical concerns promptly in collaboration with the clinical team as per escalation protocols

Commercial & Cross-Functional Contribution

• Identify opportunities to introduce relevant services and products offered by Juniper that align with patient goals and treatment progression, ensuring recommendations are clinically appropriate and patient-centred
• Collaborate and participate cross-functionally to offer coaching and dietitian support in the broader care journey (for example, participating in projects with the shop, community or PES)
• Proactively surface patient insights with your team and business to inform service improvements

• Clinically grounded: Accredited Practicing Dietitian (essential), with a strong grounding in medicated weight management
• An experienced health coach: You've managed a patient caseload and can deliver high-quality coaching from day one - you don't need a long ramp-up period
• Patient-obsessed: You understand what drives patient retention and satisfaction, and you hold yourself accountable to those outcomes
• A skilled behaviour change practitioner: Deep in motivational interviewing and behaviour change frameworks
• Quality and safety fluent: You take clinical safety seriously and know how to escalate effectively
• Comfortable with ambiguity: You're operating in a fast-paced digital health environment and can adapt to changing priorities

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men's health and well-being, fertility, skincare, and preventative health.

Here's what makes joining Euc unique:

• What's next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We're launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We're on the path to becoming the world's largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.