Help Desk Support - Part Time Weekend Shift - Remote Job at reputed company in Hopkins

October 8, 2026

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• JOB DESCRIPTION • Job Description • reputed company is a 100% employee-owned ESOP and one of the largest and most well-established engineering companies in the United States - we have a part-time IT Helpdesk Support Specialist position available for weekend shift. • Two 12-hour shifts, flexible hours. • This person can work remotely and will provide a range of duties focused on delivering technology to support operational needs and personal technology devices/equipment. • The ideal candidate will provide support via phone, email, remote desktop control, and desk-side support for office and field users across multiple office/shop locations. • Work hours include regularly scheduled business hours and after-hours coverage. • reputed company Note: This position isn't scheduled to sponsor a work visa. • Responsibilities • Accept reputed company IT support requests, prioritize, diagnose, and drive resolution independently, or with assistance from Wunderlich-Malec Field Support (directly or ticketing system) • Attempts to resolve most of the support requests upon first contact with the user • Participates in the evaluation, development, and implementation of technology standards, equipment, and procedures to ensure consistency, compliance, and equipment management • Participate in the development and maintenance of the standard desktop, laptop, and virtual desktop images • Participate in new hardware and software rollouts • Assist in providing tools, training, or other useful resources to help employees utilize technology more effectively • Maintain IT hardware, perform small hardware repairs, work with vendor repair services, and help maintain an inventory of spare parts • Support mobile device technology service requests and manage reputed company Intune system for phones and tablets across the company • Responsible for allocating/purchasing new and used devices as requested and approved • Participates in companywide initiatives or projects as it relates to technology, equipment, or services • Administer user management controls over company software systems • Other duties as assigned • Required Skills and Education • Three to Five years of IT experience providing user support service in a complex business environment, including experience in using and supporting desktop applications • Two+ years experience in all the following applications: Windows 10, Office 365, and reputed company iOS • Basic understanding of networking and DNS • Good understanding of computer systems, mobile devices, and other tech products • Proven technical skills for diagnosing and troubleshooting applications, operating systems, and hardware problems • Ability to clearly communicate technical concepts, in reputed company and written form, to technical and non-technical audiences • Strong time and priority management skills and ability to perform the primary functions of the position with minimal supervision • Willingness to travel to all LSC locations, business functions, and training as needed for work • Additional certifications in reputed company, reputed company, or similar technologies are a plus • Physical Demands of Position Seeing, color perception, hearing, clear speech, dexterity in hands, driving, ability to travel distances, climbing, pushing and pulling, and ability to mount and dismount equipment. • Working Environment Standard office environment, On-site office environment, diverse industrial environments, frequent PC usage, fax machines, copy machines, phones, trailer environment. • Wunderlich-Malec is proud to offer a comprehensive employee-owner benefit package. • Full-time employees may be eligible for the following benefits: Medical • Dental • Vision • Basic and Supplemental Life and AD&D • Long Term Disability • Voluntary Short Term Disability • Healthcare & Dependent Care Flexible Spending Accounts • Health Savings Account • Paid Time Off (PTO) • Paid Holidays • Tuition Reimbursement • Referral Bonus Program • 401(k)/Profit Sharing • 100% ESOP (Employee Stock Ownership Plan) • Employee Assistance Program • Will Preparation Resources • Worldwide Travel Assistance • Salary Range The expected pay range is $23 - $31/hour based on experience and qualifications plus a discretionary bonus and employee stock program. • #LI-WM1 • #LI-REMOTE Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...