IT Support Engineer II, Ops Tech Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About the Role

As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You will manage large projects with minimal guidance that affect multiple locations in a region, resolve customer issues in times of crisis to get them working again, and actively expand your scope of knowledge by learning about software design patterns, data structures, AWS technologies, and distributed systems concepts.

Key Responsibilities

• Troubleshoot difficult IT problems without SOPs.
• Plan and coordinate configuration management (CM) and CM templates.
• Collaborate with internal teams or vendors to execute projects.
• Lead continuous improvement efforts.
• Audit the quality of work performed and provide constructive feedback when necessary.
• Automate manual tasks and create/improve small tools that help make team operations more efficient.
• Serve as the first point of escalation.
• Participate in hiring, training, and development of others.
• Support customers from multiple buildings in the area, as well as remote customers.
• Travel within your local or regional area to support our customers.

Basic Qualifications

• 3+ years of IT client, server, and network service delivery experience.
• 4+ years of IT systems or relevant commercial production environment experience.
• 4+ years of networking experience (e.g., DNS, DHCP, SSL, OSI Model, TCP/IP).
• 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience.
• 4+ years of troubleshooting in a multi‑user high availability environment.
• 4+ years of PC repair, troubleshooting, deployment, and liquidation experience.
• High school or equivalent diploma.

Preferred Qualifications

• 3+ years of supporting a Windows Server environment.
• Experience supporting video conference and teleconference equipment.

Benefits

Amazon offers competitive compensation packages, including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, up to 20 weeks of paid parental leave, and a casual dress code at each of our locations. The base salary range for this position is $60,700.00 – $106,300.00 USD annually. Sign‑on payments and restricted stock units (RSUs) are included. Full benefits information can be found at

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.