Licensed Customer Service Representative

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Job Description:

  • Manage inbound and outbound calls to address customer inquiries and concerns.
  • Provide accurate information regarding products and services while maintaining high standards of phone etiquette.
  • Perform data entry tasks to update customer records and track interactions.
  • Analyze customer feedback and provide insights for service improvement.
  • Assist customers with troubleshooting issues and provide effective solutions.
  • Collaborate with team members to enhance overall customer satisfaction.
  • Maintain a professional demeanor while handling challenging situations.

Requirements:

  • Position open to U.S. Residents only
  • Property & Casualty required.
  • Life and Health also preferred.
  • State Farm experience preferred, insurance experience is a bonus.
  • Must be able to solve problems quickly and be good with basic computer functions as this role has a lot of note taking!
  • Must have access to fast and reliable internet service.
  • Must be comfortable working in the Eastern Time Zone.
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Ability to multi-task
  • Ability to effectively relate to a customer
  • Ability to work in a fast-paced, team friendly environment
  • Must have the ability to carry out daily responsibilities without supervision
  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.

Benefits:

  • Includes a monthly bonus plan
  • 401k plus match
  • ability to earn a paid trip for you plus one
  • flexible schedule
  • paid time off
  • insurance stipend
  • training & development
  • opportunities for advancement
  • Team Contests
  • Health Benefits are available
  • Fun, positivity-forward work culture.
  • Office outings several times per year, including office lunches, etc.
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