Operador de Chatbot (Treinamento de IA) – Remoto

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About the Company

A Concentrix é uma líder global em serviços e soluções de experiência do cliente (CX), transformando a forma como as empresas interagem com seus clientes em um mundo digital em constante evolução. Com presença em mais de 40 países, incluindo o Brasil, e uma equipe dedicada de mais de 270.000 pessoas, a Concentrix oferece soluções inovadoras em atendimento ao cliente, otimização de processos e tecnologia, impulsionando o sucesso dos negócios de nossos parceiros e proporcionando carreiras significativas para nossos colaboradores.

Job Description

Estamos procurando um Operador de Chatbot (Treinamento de IA) dedicado e motivado para se juntar à nossa equipe remota. Esta é uma excelente oportunidade para indivíduos que buscam iniciar uma carreira no campo da inteligência artificial e atendimento ao cliente digital, mesmo sem experiência prévia. Você será responsável por monitorar, interagir e aprimorar as capacidades de nossos chatbots, garantindo uma experiência de usuário excepcional. Forneceremos treinamento completo sobre nossas plataformas e metodologias, capacitando você a se tornar um especialista em IA conversacional.

Key Responsibilities

  • Monitorar as interações dos chatbots em tempo real para identificar oportunidades de melhoria.
  • Avaliar a qualidade das respostas dos chatbots e fornecer feedback para o aprimoramento contínuo do modelo de IA.
  • Interagir com os chatbots em cenários de teste para validar novas funcionalidades e treinamentos.
  • Documentar padrões de conversação e fluxos de trabalho para otimizar o desempenho do chatbot.
  • Colaborar com a equipe de desenvolvimento de IA e especialistas em conteúdo para refinar as personalidades e respostas dos chatbots.
  • Identificar e categorizar intenções de usuário, garantindo que o chatbot responda de forma precisa e eficiente.
  • Participar de sessões de treinamento e desenvolvimento para aprimorar suas habilidades em IA e automação.
  • Garantir a conformidade com as políticas de privacidade e segurança de dados em todas as interações.

Required Skills

  • Ensino médio completo ou equivalente.
  • Familiaridade básica com o uso de computadores e internet.
  • Excelente comunicação escrita em Português (Brasil).
  • Capacidade de análise e atenção aos detalhes.
  • Proatividade e vontade de aprender novas tecnologias.
  • Habilidade para trabalhar de forma independente e gerenciar o tempo de forma eficaz.
  • Acesso a um ambiente de trabalho remoto adequado e estável (internet de alta velocidade, computador pessoal, fone de ouvido).

Preferred Qualifications

  • Cursos ou conhecimentos básicos em tecnologia, programação ou atendimento ao cliente.
  • Experiência prévia em ambientes de suporte técnico ou atendimento virtual.
  • Curiosidade e interesse por inteligência artificial e automação.
  • Capacidade de se adaptar rapidamente a novas ferramentas e processos.

Perks & Benefits

  • Posição 100% remota com flexibilidade de horário.
  • Treinamento completo e oportunidades de desenvolvimento profissional em IA e tecnologia.
  • Plano de saúde e odontológico.
  • Vale-refeição ou alimentação.
  • Auxílio home office.
  • Programa de bem-estar e apoio psicológico.
  • Oportunidades de crescimento e progressão na carreira dentro de uma empresa global.
  • Ambiente de trabalho inclusivo e colaborativo.
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