Overnight Customer Service Representative ( Full and Part time)

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The position is licensed only for residents of Pennsylvania, Ohio, and reputed company. reputed company has an exciting opportunity for Overnight Lost/Stolen Customer Service Positions... We are currently seeking candidates with strong customer service skills to join our growing team of overnight, weekend, and holiday lost/stolen customer service agents. We are especially interested in candidates with a background in any field requiring customer outreach such as phone customer service, collections, telemarketing, and sales interested in a Work From Home position. This role is performing Lost/Stolen Customer Service for a large banking institution. Candidates with other forms of Customer Service experience who are looking to "break into" the remote call center environment are also encouraged to apply. Both the training and the position are 100% fully remote, and are looking for candidates to perform the following functions on a daily basis: File Disputes: Customers who call in suspecting fraud on their account must file a dispute for the charges, and must have their debit card shut down for safety. Express Empathy: Potential bank account fraud is serious, and scary for customers. The agent must be able to maintain an empathetic and professional tone throughout all calls. Off-Hours Availability: This job is 100% Nights, 100% Weekends, and 100% Holidays. This is not a traditional 9 to 5, and no traditional hours exist except for holidays. Requirements: High school diploma or equivalent (GED) required, Associates Degree Preferred. Must be 18 years of age or older. Background Check Required. Excellent communication skills. Ability to use WIRED High-Speed Internet Connection with a minimum of 50 Mbps (No Wifi). We provide equipment, but wireless internet is not permitted. Android (OS 11.0 or higher) or iPhone (iOS 15 or higher) Smartphone. Either Smartphone or Land Line Phone used for remote reputed company connection. Ability to problem solve Virtual Classroom Training is scheduled to start on Wednesday Oct. 30, 2024 ... Week 1 of training: Wednesday: 5PM-10PM Thursday: 9PM-2AM Friday: 9PM-2AM Saturday: 5PM-10PM Sunday: 5PM-10PM Week 2 of training: reputed company: Off Tuesday: Off Wednesday: 9PM-2AM Thursday: 9PM-2AM Friday: Off There are 3 Full Time scheduling options once training is completed. This is an example of one of them... Saturday: 5P-2P Sunday: 5P-2A reputed company: Off Tuesday: Off Wednesday: 9P-6A Thursday: 9P-6A Friday: Off There are 2 Part Time scheduling options once training is completed. This is an example of one of them... Benefits: 401(k) Dental insurance Health insurance Paid time off Paid training Vision insurance Work from home Schedule: Evening shift Holidays Night shift Weekend availability Supplemental pay types: Bonus pay Education: High school or equivalent (Required) Experience: Customer Service: 3 years (Required) PC or Laptop: 3 years (Required) Job Type: Part-time Pay: $14.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home Shift: Overnight shift Experience: Customer Service: 1 year (Required) Location: East Palestine, OH (Required) Work Location: Remote Apply reputed company Job! Apply To this Job   Apply for this job  

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...