Remote Benefits Customer Service Representative

Other Jobs To Apply

No other job posts for this day.

About the position

Are you a strong communicator who enjoys helping people and solving problems? We are looking for a Benefits Customer Service Representative to join our remote call center team. In this role, you will assist participants with questions related to retirement and pension benefits, research account information, process requests, update participant records, and provide professional and courteous customer service. The ideal candidate is comfortable working in a high-volume call center environment, can multitask effectively, and is willing to learn complex benefits information and systems.

Responsibilities

  • Answer incoming calls from participants regarding retirement and pension benefits in a professional and courteous manner.
  • Assist participants with retirement package requests, including explaining available options and required documentation.
  • Update participant records, including changes of address and other personal information, while ensuring accuracy and compliance.
  • Research and resolve participant inquiries by reviewing account details, plan provisions, and system records.
  • Explain benefits information clearly and accurately to participants.
  • Document all calls, actions taken, and resolutions accurately in the appropriate systems.
  • Navigate multiple systems and applications while assisting participants.
  • Meet established performance metrics, including quality, adherence, and productivity standards.
  • Escalate complex or unresolved issues to the appropriate department when necessary.
  • Follow established policies, procedures, and guidelines while protecting confidential participant information.

Requirements

  • Previous call center experience, preferably in a high-volume or back-to-back call environment.
  • Clear and professional communication skills.
  • Strong problem-solving skills.
  • Basic computer skills and the ability to navigate multiple systems.
  • Must be 18 years old.
  • High school diploma or GED.
  • Must pass criminal background check.
  • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
  • Must have the ability to connect with an ethernet cable to a modem/router

Benefits

  • Paid training
  • Career growth opportunities
  • Full benefit options
  • Great work environment
  • health insurance coverage
  • voluntary dental and vision programs
  • life and disability insurance
  • a retirement savings plan
  • paid holidays
  • paid time off (PTO) or vacation and/or sick time
Back to blog

Other Jobs To Apply

Pet Sitter & Dog Walker with Flexible Schedule

Business Planning Manager

First VP, Senior Data Engineer, Group Technology & Ops

Work From Home Customer Service Rep

Systems Support Operations Engineer, Energy

Entry Level Data Entry (Fully Remote)

Part-Time Overnight Data Entry Remote Jobs – No Experience Required

[Part-Time Remote Jobs] American Airlines Customer Service - Work From Home

Portuguese-Speaking Remote Sales Development Representative (SDR)

Work From Home Customer Service Rep

Customer Support Agent - Remote (Work with Dogs & Pet Tech!)

Systems Support Operations Engineer, Energy

Healthcare Quality Analyst

Customer Service Representative - Remote & 19 plus Hourly

Entry Level Data Entry (Fully Remote)

Disney Remote Job At Home (Entry Level/No Experience)

Part-Time Overnight Data Entry Remote Jobs – No Experience Required

[Part-Time Remote Jobs] American Airlines Customer Service - Work From Home

Work at Home Data Entry Agent - Part Time

Portuguese-Speaking Remote Sales Development Representative (SDR)

Customer Support Agent - Remote (Work with Dogs & Pet Tech!)

Remote RN – Clinical Case Review & Operations (256033)

Healthcare Quality Analyst

Customer Service Representative - Remote & 19 plus Hourly

Call Center Specialist [Work From Home - Night Shift - Full Time]

Disney Remote Job At Home (Entry Level/No Experience)

Work at Home Chat Support assistant for Moms with No Experience

Work at Home Data Entry Agent - Part Time

Remote RN – Clinical Case Review & Operations (256033)

Airline Remote Jobs, Delta Airlines Hiring Remote @ Get Dream Job

Call Center Specialist [Work From Home - Night Shift - Full Time]

Costco Customer Service Representative (Remote)

Work at Home Chat Support assistant for Moms with No Experience

Content + Project Management Lead

Airline Remote Jobs, Delta Airlines Hiring Remote @ Get Dream Job

Costco Customer Service Representative (Remote)

Executive Assistant/Office Manager (Remote)

Content + Project Management Lead

Aetna Work From Home: Opinion Sharing & Data Entry Jobs

Executive Assistant/Office Manager (Remote)

Aetna Work From Home: Opinion Sharing & Data Entry Jobs

American Airlines Customer Service Jobs - (Work At Home)

Content Moderator – Remote Role Maintaining Online Standards, Earn Up to $35/Hour

Beginner Content Copywriter (Home Based) (Creative)

(No Experience/ Entry Level) Netflix Virtual Assistant Jobs For Teens – Join Our Team

Seasoned Part‑Time Statistics Analyst I – Remote Data Entry Specialist for arenaflex – Elevate Sports Analytics from Home

Admitting Representative

Aetna Remote Jobs, Aetna Careers Remote @ Joblagii ( Manager Account Management )

Remote Tech Support Representative Entry Level Text Based Only No Degree Required

Entry Data Analyst (Remote)

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...