About the position

AO is expanding its nationwide virtual team and seeking motivated, service-oriented professionals to join us as Remote Member Success Advisors. In this role, you'll connect virtually with individuals and families who have requested information regarding available benefits, help them understand their options, guide them through enrollment, and provide ongoing member support. This opportunity combines customer service, member relations, benefits education, consultative insurance sales, and long-term relationship management in a fully remote environment. We provide the training, mentorship, licensing guidance, and ongoing professional development needed to get started. No prior insurance experience is required.

Responsibilities

• Conduct scheduled virtual appointments through Zoom and phone
• Connect with individuals and families seeking information regarding available benefits
• Listen to each member's needs, priorities, and questions
• Answer benefit and coverage questions clearly and professionally
• Provide personalized service throughout the member experience
• Assist with applicable policy reviews and service requests
• Maintain consistent follow-up communication
• Address questions and concerns professionally and efficiently
• Maintain accurate digital records and documentation
• Explain available life, accident, and supplemental health insurance options
• Review benefit features and coverage options
• Help members evaluate solutions based on their individual needs
• Provide needs-based recommendations
• Guide members through applications and enrollment
• Assist with required documentation
• Help ensure members understand the coverage they select
• Provide continued support after enrollment
• Focus on scheduled member consultations, benefits education, needs-based conversations, enrollment assistance, relationship building, follow-up, and ongoing member service.

Requirements

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional home workspace
• Be comfortable communicating with members through Zoom and phone
• Be willing to complete required training and professional development
• Be willing and able to obtain the appropriate state Life & Health Insurance License
• Excellent verbal and written communication
• Strong customer-service and relationship-building skills
• Active listening and problem-solving abilities
• Genuine interest in helping individuals and families
• Positive and professional demeanor
• Integrity and personal accountability
• Strong organization and time management
• Dependable follow-through
• Attention to detail
• Self-motivation and strong work ethic
• Comfort working independently from home
• Ability to collaborate within a virtual team
• Basic computer proficiency
• Confidence communicating through Zoom and phone
• Coachability and openness to feedback
• Desire for continuous personal and professional growth

Nice-to-haves

• Previous insurance experience is not required.
• Candidates often transition successfully from backgrounds such as: Customer Service, Member Services, Client Relations, Call Centers, Healthcare, Hospitality, Retail, Administrative Support, Account Management, Banking or Financial Services, Education, Recruiting, Military Service, Sales, Leadership or Management.

Benefits

• Weekly Commission-Based Pay
• Performance Bonuses + Renewal Income Opportunities
• Comprehensive Training & Mentorship
• Performance-Based Leadership Advancement
• Medical reimbursement program
• Company-supported life insurance
• Accidental Death Benefit coverage
• Renewal and residual income opportunities
• Leadership development programs
• Professional coaching and mentorship
• Union-supported professional environment, where applicable
• Modern virtual technology and business resources
• Company-sponsored incentive travel
• Leadership conferences
• Professional development events
• Performance recognition programs
• Contests and awards
• Team experiences
• Additional advancement opportunities