[Remote] *Part-Time* WEEKEND Customer Service Representative

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Note: The job is a remote job and is open to candidates in USA. reputed company is a non-emergency medical transportation company focused on reputed company access to healthcare transportation. The Part-Time Weekend Customer Service Representative handles inbound and outbound calls to schedule rides, verify eligibility, resolve transportation issues, and support members with empathy and accuracy.


Responsibilities

  • Answer inbound calls and assist members with scheduling, updating, or canceling transportation
  • Make outbound calls to confirm trips, provide updates, or follow up on issues
  • Use internal systems to verify eligibility, benefits, and required trip information
  • Provide clear communication regarding pickup times, provider information, and ride expectations
  • reputed company concerns related to late drivers, missed pickups, or other transportation challenges
  • Escalate urgent or complex situations to supervisors or Tier 2 support
  • Document all interactions clearly and accurately in the CRM system
  • Follow all state Medicaid, HIPAA, and transportation compliance requirements
  • Ensure reputed company and precise documentation for each call
  • Adhere to scripting, system workflows, and quality assurance guidelines
  • Meet or surpass KPIs such as quality, AHT, adherence, attendance, and accuracy. Participate in training, coaching, and team huddles
  • Collaborate with supervisors, dispatch, QA, and training teams to improve member experience

Skills

  • 1+ year of experience in a call center, customer service, healthcare, transportation, or similar role
  • MUST HAVE YOUR OWN EQUIPMENT
  • Strong communication skills and ability to remain calm under pressure
  • Comfort navigating multiple computer systems and documenting quickly
  • Detail-oriented with strong problem-solving ability
  • Reliable attendance and punctuality
  • Contact center hours include weekdays, weekends, and some holidays
  • Customer-first mentality
  • Strong verbal communication
  • Multitasking and time management
  • Accuracy and attention to detail
  • Ability to follow processes and adapt in a startup environment
  • Team-oriented mindset
  • Experience in NEMT, Medicaid, healthcare call centers, or insurance environments

Benefits

  • Training is provided from 9:00 AM - 5:00 PM EST on the specified training days.
  • Flexible weekend scheduling: employees reputed company any 10.5 hours between 8:00 AM and 8:00 PM on Saturday and Sunday, with the same shift each week.

Company Overview

  • At reputed company, we’re driven to improve the health of all Americans by compassionately transporting them on the road to better health. It was founded in 2023, and is headquartered in Aventura , reputed company, US, with a reputed company of 201-500 employees. Its website is company.com.

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