Remote Phone Sales Representative (US only) - Base Pay plus Commission

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What you are joining:

ISFY is building the Uber of sales. Our software matches people who want to sell with US brands that need sales. Brands connect their abandoned carts and warm shoppers to our platform, and the platform routes them to independent reps who call, help the shopper and close the sale.

This is an early-stage startup. You will be one of the first reps on a new marketplace for remote selling: you choose your hours, work from home, sell for well-known US brands in e-commerce, skincare and beauty, health and wellbeing, and telehealth, and get paid on every sale you close. Early reps help shape the product and get first access to new brands as we grow.

About the role

ISFY helps US ecommerce brands recover sales. Every day, shoppers start an order online, add the product to the cart, and then stop before they pay. Our sales representatives call those shoppers and help them finish the order.

You are not making cold calls. The shopper already chose the product. Your job is to answer their questions, remove the doubt, and close the sale.

What you will do

- Call shoppers who started an online order with one of our US ecommerce brand partners

- Listen, answer questions about the product and the offer, and help the shopper complete the purchase

- Record each call outcome in our system

- Follow our call scripts and our rules on honesty and respect for the customer

What we offer

- Base pay plus commission on every sale you close ($1,000 per month retainer for 80 hours, plus 20% commission per sale; 1099 independent contractor; average order $100-$2,000)

- Remote work from anywhere in the United States

- Flexible schedule, agreed with your team leader

- Paid training before your first call, and coaching every week

- A live dashboard where every sale you make shows the same day

- No fees, no leads to buy, and nothing to pay to start

What we look for

- You are based in the United States and authorized to work in the United States

- Clear spoken English

- You are comfortable on the phone and you enjoy talking with people

- Reliable high speed internet and a quiet place to work

- A computer and a headset

- Previous phone sales experience is a plus. We train you.

How to apply

Submit your proposal here on Upwork. Include your city and state, your time zone, and a few lines about your experience on the phone. A short phone interview is the next step.

ISFY Group LLC is a US company and an equal opportunity employer. Details of base pay and commission are discussed during your interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...