Remote US Licensed Practical Nurse (LPN) – Inbound Care Management

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Licensed Practical Nurse (LPN) – Inbound Care Management

Job Type: Full-Time
Location: Remote
Schedule: Monday–Friday | Within 8:00 AM–9:00 PM EST operating hours
Pay: $20.25/hour
Bilingual Differential: Additional $1.00/hour
KPI Incentive: Up to $400/month based on performance
Benefits: Full-Time Benefits

Position Summary

We are seeking a Licensed Practical Nurse (LPN) to join our remote Chronic Care Management team in an inbound, call-center-style environment. The Inbound LPN will respond to patient calls, provide support related to ongoing care management services, address patient questions and needs, and ensure appropriate follow-up and continuity of care.

The ideal candidate is a patient-focused LPN with strong communication skills who can effectively manage incoming calls, document interactions accurately, follow established care plans, and identify situations requiring clinical escalation.

Key Responsibilities

  • Answer inbound patient calls related to Chronic Care Management services.
  • Assist patients with questions and concerns related to their ongoing care management.
  • Review and follow established patient care plans during patient interactions.
  • Support monthly care management activities and promote continuity of care.
  • Identify patient needs, changes, or concerns and escalate issues according to established protocols.
  • Communicate professionally and effectively with patients and members of the care team.
  • Accurately document patient calls, updates, follow-up needs, and other required information.
  • Manage multiple inbound interactions while maintaining quality, accuracy, and professionalism.
  • Meet established Key Performance Indicators (KPIs) for quality, productivity, attendance, and other performance measures.
  • Protect patient confidentiality and comply with HIPAA requirements.
  • Participate in virtual meetings and team communications using Google Workspace, Gmail, and Google Meet.

Qualifications

  • Active LPN license with a Compact State License.
  • Must be licensed to practice in applicable states within the organization's service footprint.
  • New York and California licensure are required/accepted as applicable to the assigned patient population.
  • Previous nursing, healthcare, care management, patient support, or call-center experience preferred.
  • Excellent verbal and written communication skills.
  • Strong active listening and customer service skills.
  • Ability to handle multiple inbound calls and maintain a professional demeanor in a fast-paced environment.
  • Strong documentation and attention to detail.
  • Basic computer proficiency and ability to navigate multiple applications.
  • Must successfully complete a technology assessment, including typing and basic computer skills.

Remote Work Requirements

  • Must have a dedicated, private workspace suitable for handling protected health information.
  • Workspace must have a door and allow the employee to maintain HIPAA compliance.
  • Must have a reliable high-speed internet connection.
  • Must be able to connect directly to the home modem/router using a hard-wired Ethernet connection.
  • A 30-foot Ethernet cable will be provided to facilitate the hard-wired connection.
  • Company-provided equipment includes a desktop computer and two monitors.
  • Employees may be required to share their screen during work activities or support sessions.

Technology

Employees will use Google-based tools and other company systems, including:

  • Gmail

• Google Meet

• Google Workspace (G Suite)

  • Company-provided desktop and dual-monitor setup

Compensation

  • $20.25/hour base pay
  • +$1.00/hour bilingual differential, where applicable
  • Up to $400/month KPI-based incentive

• Full-Time benefits

Work Environment

This is a remote, call-center-style nursing position. The successful candidate should be comfortable handling a consistent volume of inbound patient calls while maintaining excellent patient service, accurate documentation, and adherence to care management protocols.

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1. HOW DO YOU PLAN YOUR DAY?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...