Seasonal Customer Success Agent:
Role is for Monday-Friday 9am PST-5:30pm US PST hours.
September - December 18th, 2026
Elevent helps companies find, book, and plan the best events to engage their teams and customers in a unique way. We take care of the coordination, details, and headaches so organizers can relax and enjoy their events.
Our ideal candidate is a strong communicator and enjoys working in the abstract, juggling multiple tasks simultaneously, loves to innovate and can effectively manage their time and focus. This is primarily a customer service role but will impact many different aspects of the business including sales and operations.
Your responsibilities will include:
- Providing exceptional service and quick resolutions to our clients through our support channels such as: email, live chat, inbound and outbound phone calls
- Troubleshooting event-related problems that arise
- Event changes and payment issues, ensuring that our clients experience a seamless planning and experience process
- Helping recommend specific events to our clients that fit their wants, needs, and budget
- Answering questions about events using internal tools to help Clients purchase
- Triage and manage inbound requests to prioritize your time
- Escalating and Coordinating with other teams internally as well as our hosts as necessary
- Offering post-purchase event assistance for existing reservations as needed
Please reach out if this sounds like you:
- You are a quick learner and have a knack for problem solving
- You are a strong communicator. You are personable on the phone and conversational in your writing style, and you easily connect with individuals different than yourself
- You can thrive in an ambiguous environments and understand challenges of scaling a successful business
- You are motivated by challenges that require avid critical thinking in your approach
- You are extremely organized and have keen attention to detail
- You are comfortable giving and receiving feedback and are excited to grow through your own experiences
- Prior experience in Customer Service and/or Operations
- You have previous experience with Hubspot, Zendesk or another customer service ticketing system
- You have experience planning or supporting virtual and/or in-person events and are familiar with various video conferencing software, or are eager to learn about them.
