Come be part of our Rooms team as a Security Officer at Hyatt Regency DFW, conveniently located across from Terminal C at DFW Airport. Our hotel features 811 guestrooms and more than 92,000 square feet of meeting and event space, creating a dynamic and rewarding environment for hospitality professionals.

As a Security Officer, you will play a critical role in protecting the safety and security of our guests, colleagues, visitors, and hotel property. This position serves as a first responder within the hotel and requires strong judgment, professionalism, and the ability to remain calm in emergency situations while delivering exceptional guest service.

Schedule

Part-Time Position

Typical Shift: 2:30 PM - 11:00 PM

Availability Requirements:

• Must be available to work afternoons, evenings, and weekends
• Must be available to work holidays
• Additional shifts may be available based on business needs

Position Summary

The Security Officer is responsible for maintaining a safe, secure, and welcoming environment throughout the hotel during afternoon and evening operations. This position conducts routine patrols, responds to emergencies, assists guests and colleagues, investigates incidents, enforces hotel policies, and completes detailed documentation to support hotel operations. The ideal candidate demonstrates professionalism, exceptional customer service, strong communication skills, and the ability to make sound decisions under pressure.

Essential Duties & Responsibilities

Safety & Emergency Response

• Respond promptly to medical emergencies, fire alarms, accidents, criminal activity, suspicious persons, guest disturbances, and other safety concerns.
• Assist with emergency evacuations, fire drills, and emergency response procedures.
• Provide First Aid, CPR, and AED assistance within the scope of training and certification.
• Conduct guest welfare checks and assist with emergency room entries when appropriate.
• Coordinate with law enforcement, fire departments, EMS, and other emergency responders when necessary.
• Maintain familiarity with emergency response equipment and procedures.

Security Operations

• Conduct routine patrols of guest floors, parking garages, meeting spaces, public areas, employee areas, and exterior grounds.
• Maintain a visible security presence throughout the property.
• Monitor access control systems and key management procedures.
• Respond to guest lockouts, noise complaints, disputes, and security concerns.
• Enforce Hyatt policies, safety procedures, and property rules.
• Investigate incidents and complete detailed security reports.

Guest & Colleague Support

• Provide exceptional guest service while ensuring a secure environment.
• Assist guests and colleagues during emergencies and operational incidents.
• Provide courtesy escorts when appropriate.
• Support lost and found procedures, package deliveries, and hotel events.
• Assist guests with mobility needs and ADA-related transportation support when required.

Administrative Responsibilities

• Maintain accurate daily logs, patrol records, and incident reports.
• Utilize hotel security systems and reporting software.
• Participate in departmental meetings, training programs, emergency drills, and certification renewals.
• Perform additional duties as assigned.