About the position

We are redefining ServiceNow consulting by combining expert knowledge with the agility of a startup to provide transformative solutions that outperform traditional Big-4 firms. As one of the largest and fastest-growing software consulting firms in Australia and New Zealand, our success is driven by a commitment to innovation, our own product development, and an exceptional customer-centric culture, evidenced by customer satisfaction ratings consistently above 4.9/5. We are recognized by major industry analysts and global enterprise clients. Our core philosophy is to empower both our clients and our team to thrive and grow. We offer growth opportunities across Australia and New Zealand, a flat structure with rapid growth and a high-ownership culture, creative freedom to lead and implement ideas, and the chance to make a direct impact on growth, brand visibility, and client experience. Visit to learn more about us. This role is for a Senior ServiceNow Consultant responsible for the overall design, architecture, and alignment of client business requirements with technical solutions. The consultant will collaborate with clients to evaluate current processes and tools, identify potential ServiceNow platform solutions, define specific requirements, determine integration needs, and develop comprehensive architecture and implementation plans.

Responsibilities

• Overall design, architecture, and mapping of client business requirements to technical solutions.
• Work with clients to assess current state processes and tools.
• Identify ServiceNow platform solution options.
• Define ServiceNow solution requirements.
• Determine integration needs.
• Develop overall architecture and implementation plans.
• Lead architecture discussions.
• Develop business cases.
• Present to senior executives.
• Design and implement integrations between ServiceNow and third-party applications.
• Deliver large-scale ServiceNow projects adhering to best practices.
• Coach and mentor team members through technical guidance and knowledge-sharing sessions.
• Act as a ServiceNow subject matter expert during executive briefings and marketing events.

Requirements

• Extensive experience in ServiceNow solutioning, including hands-on design & deployment.
• Expertise in mapping client business requirements to scalable and supportable technical solutions.
• Deep knowledge of any of the ServiceNow modules such as ITSM, ITOM, HRSD, CSM, FSM, SPM, and others.
• Strong background in IT service management solution implementation and ServiceNow development.
• Proficiency in front-end and backend technologies (XML, HTML, CSS, JavaScript, AngularJS, Jelly Script, Web Services, etc.).
• Proven track record in delivering large-scale ServiceNow projects adhering to best practices.
• Strong analytical and troubleshooting skills to ensure high-quality technical solutions.
• Minimum 6+ years of industry experience in IT service management and enterprise solutions.
• Strong background and deep experience with ServiceNow, with relevant certifications.
• Ability to manage multiple projects simultaneously while ensuring quality delivery.
• Engaging presentation style with the ability to lead discussions in technical and business settings.
• Experience in working under pressure and managing multiple campaigns at the same time.

Nice-to-haves

• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications preferred.

Benefits

• Growth opportunities across Australia and New Zealand
• Flat structure, fast growth, high ownership culture
• Creative freedom to lead and implement your ideas
• Direct impact on growth, brand visibility and client experience