Position Summary:
The Staffing Coordinator is responsible for remotely coordinating administrative, business, and other operational activities such as, but not limited to HR, payroll, A/P, scheduling direct service staff and resolving client issue activities in conjunction with the Account Manager
The Staffing Coordinator ensures that all clients receive the best service possible.
· Staffing log calls for after hours.
· Schedule employees as directed by the team.
· Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
· Provides alternate coverage to ensure the facility is staffed.
· Contacts facilities and clients to provide service updates.
· Provides thorough, complete follow-through on escalated client complaints.
· Communicates with field employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines
· Follows up on staffing request•
· Ensure all employee records (including payroll records) are current, accurate and updated as needed.
· Always maintains a high degree of confidentiality due to access to sensitive information•
· Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
· Follows all HIPAA regulations and requirements.
· Abides by all regulations, policies, procedures, and standards•
· Performs other duties as assigned.
· Maintains positive internal and external customer service relationships.
· Maintains open lines of communication•
· Plans and organizes work effectively and ensures its completion•
· Meets all productivity requirements.
· Demonstrates team behavior and promotes a team-oriented environment•
· Actively participates in continuous quality improvement•
· Represents the organization professionally at all times.
Qualifications
High school diploma or equivalent
- 3-5 years of customer service experience
- Must be organized and able to multitask
- Computer proficiency in MS Office
Working conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Specific vision abilities required by this job include close vision and the ability to adjust focus
This is a remote position.
