Support Ops Specialist, Support Operations (Level 3)

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<strong><strong>DESCRIPTION<br><br></strong></strong>Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon’s (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers’ product the same day anywhere in the world.<br><br>Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries<br><br>Key job responsibilities<br><br><strong>Responsibilities Include:<br><br></strong><ul><li> Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.</li><li> Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).</li><li> Achieving weekly productivity and quality targets.<br><br></li></ul>A day in the life<br><br>Consistently improving Seller experience<br><br><strong>About The Team<br><br></strong>Mission - To mitigate business risk while driving an excellent customer experience<br><br><strong>Basic Qualifications<br><br></strong><ul><li>Graduation complete (Full time Any stream)</li><li> 1+ years of customer service experience</li><li> Speak, write, and read fluently in English</li><li> Experience with Microsoft Office products and applications</li><li> Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li> Experience in payments or e-commerce<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> Graduate and should be willing to work from office<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><strong><strong>BASIC QUALIFICATIONS<br><br></strong></strong><ul><li> 1+ years of customer service experience</li><li> Speak, write, and read fluently in English</li><li> Experience with Microsoft Office products and applications</li><li> Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays</li><li> Experience in payments or e-commerce</li><li> Complete graduation<br><br></li></ul><strong><strong>PREFERRED QUALIFICATIONS<br><br></strong></strong><ul><li> High school diploma or equivalent<br><br></li></ul>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br><br><strong>Company</strong> - ADCI HYD 13 SEZ - H84<br><br>Job ID: A10575489

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...