Summary

DHL Global Forwarding are now recruiting for an Apprentice in Birmingham. The successful candidate will develop towards becoming a Transport & Warehouse Operative. In this role you will handle cargo movement, assist in and execute the handling of daily warehouse operations, adhering to regulations and internal procedures.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Salary reviewed after 12 months.

Training course

Supply chain warehouse operative (level 2)

Hours

Monday - Friday, 2.00pm - 10.00pm. Including 1-hour break.

37 hours 30 minutes a week

Start date

Monday 19 October 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Activities:

• Handles cargo movement and assists in daily warehouse operations; complying with regulations and internal procedures, and updates shipment status accordingly
• Performs loading and unloading of trucks or containers
• Can be involved in handling special cargo movements including perishable goods, dangerous goods, IT equipment etc
• Processes Ocean or Air Freight (packing and/or cargo), e.g. marking, neutralisation, labelling, sorting, etc.
• Supports Handling Team Leader to meet operational targets
• Helps to ensure contractor adherence to quality procedures
• Maintains pro-active communication/relationship with both peers and customer’s trucker
• Attends to daily inbound/outbound activities of the warehouse
• Records all inbound/outbound deliveries
• Conducts random physical (pre-)inspections of the inbound/outbound cargo
• Maintains cleanliness and orderliness of the warehouse
• Observes and follows strictly the warehouse safety and security policy and procedures
• Observes proper use of warehouse tools and equipment
• Reports any incident inside the warehouse
• Participates in the regular cycle counting activities
• Maintains good transaction files of the warehouse
• Forklift licence training

Where you'll work

Unit 1, International Square,
Starley Way
Birmingham
B37 7HB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training course

Supply chain warehouse operative (level 2)

What you'll learn

• Conduct risk assessments within the working environment.
• Apply safe working practices in line with associated health and safety legislation and company policy.
• Receive products in line with organisational procedures.
• Store and pick products in line with organisational procedures.
• Dispatch products in line with organisational procedures.
• Decant, pack products in line with organisational procedures.
• Communicate with others verbally, for example internal and external customers, colleagues, and managers.
• Communicate in writing with others, for example internal and external customers, colleagues and managers.
• Load and unload products, considering the product that is to be moved and its current and planned destination.
• Use tools and equipment to aid in product handling.
• Use information technology and digital systems. Comply with GDPR and cyber security.
• Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
• Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
• support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
• Identify and escalate problems beyond own responsibility.
• Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
• Follow equity, diversity and inclusion rules.
• Carry out and record learning and development activities.
• Conducts handover activities.
• Conduct risk assessments within the working environment.
• Apply safe working practices in line with associated health and safety legislation and company policy.
• Receive products in line with organisational procedures.
• Store and pick products in line with organisational procedures.
• Dispatch products in line with organisational procedures.
• Decant, pack products in line with organisational procedures.
• Communicate with others verbally, for example internal and external customers, colleagues, and managers.
• Communicate in writing with others, for example internal and external customers, colleagues and managers.
• Load and unload products, considering the product that is to be moved and its current and planned destination.
• Use tools and equipment to aid in product handling.
• Use information technology and digital systems. Comply with GDPR and cyber security.
• Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
• Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
• support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
• Identify and escalate problems beyond own responsibility.
• Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
• Follow equity, diversity and inclusion rules.
• Carry out and record learning and development activities.
• Conducts handover activities.

Training schedule

Supply Chain Warehouse Operative Level 2.

• On-the-job training delivered by the employer
• Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
• For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3
• Allocation of an apprenticeship delivery coach who will carry out regular training
• Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
• Identify, track and support 6 hours off the job training activities
• Quarterly formal progress review meetings, identifying learning achievements and next steps

Requirements

Essential qualifications

GCSE in:

• English (grade Minimum Grade C or 4)
• Maths (grade Minimum Grade C or 4)

Desirable qualifications

Other in:

2 years’ work experience or 2 years further educ (grade NA)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working
• Initiative
• Ability to prioritise workload

Other requirements

• Possibility of lifting heavy objects. Continual physical/manual labour
• Applicant will need to undergo training for forklift licence
• There may be occasional requirement for additional hours
• Due to employer insurance - candidates must be 18 years old or above