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About the Role

Company: American Airlines

Position: Customer Assistance Representative

Location: Sacramento, USA

Hours: 8 per week

Pay: $20 per hour

Qualification: Graduation (High school or equivalent)

Responsibilities

  • Greet customers at the airport and at ticket stations.
  • Review ticket area to ensure compliance with policies and procedures.
  • Assist customers with kiosk bag handling (e.g., shipping, receipts).
  • Maintain and troubleshoot kiosk machines.
  • Collaborate with kiosk technology team to resolve issues.
  • Document and resolve customer problems using the application system.
  • Monitor and clean travel documents (passports) and other related items.
  • Help customers search for and retrieve bags, assist with credit card transactions, and verify documentation.
  • Answer customer queries regarding baggage allowances and other services.
  • Confirm and authorize documentation and kiosk usage per regulations.
  • Provide guidance and instructions to customers on board procedures.
  • Follow government regulations (FAA, TSA) and company policies.
  • Report incidents and assist with operational tasks as required.
  • Assist with cargo/customer workload at bus stations.

Qualifications and Requirements

  • High school graduate or equivalent.
  • Good communication skills and friendly demeanor.
  • Ability to use company systems and software.
  • Basic knowledge of airport regulations and procedures.
  • Adaptability and willingness to learn.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...