Behavioral Licensed Clinician, Evening Shift

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Job Description:

  • Serve as a consistent clinical point of contact for each member throughout their wellness journey
  • Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen
  • Provide real-time crisis de-escalation, safety planning, and risk management
  • Identify biopsychosocial needs and collaborate with members on solutions and next steps
  • Develop SMART goals supporting healthy lifestyles
  • Assess readiness to change and implement actions supporting progress through stages of change
  • Shepard members to appropriate clinical care, treatment programs, and community resources
  • Educate members about benefit plans, coverage, and care navigation using varied modalities
  • Leverage specialized evidence-based curricula across clinical areas
  • Research and provide tailored educational or support resources
  • Partner with internal colleagues for follow-up, case collaboration, and care transitions
  • Balance real-time queue work with out-of-queue case management
  • Demonstrate diplomacy, empathy, and professionalism in difficult conversations
  • Comply with HIPAA, confidentiality, compliance, and clinical documentation standards
  • Manage multiple health records and systems to document interactions and progress
  • Communicate effectively in verbal and written formats
  • Take telephonic calls and scheduled calendar appointments in a 24/7/365 operation

Requirements:

  • Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization
  • Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus)
  • Minimum 5 years of post-licensure experience as a behavioral health or substance use clinician preferred
  • Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing
  • Experience working in or with managed care environments preferred
  • Experience with direct member communication; telephonic counseling/coaching preferred
  • Required to obtain AAS Crisis Specialist Certification within the first year of employment
  • EAP experience and CEAP certification preferred but not required
  • Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment
  • Proven administrative abilities, with strong computer and software application skills
  • Minimum forty hours per week; rotating shifts, weekends, and holidays
  • Home internet through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload

Benefits:

  • Annual bonus plan eligibility
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Well-being and behavioral health programs
  • 401(k)
  • Company-paid life insurance
  • Tuition reimbursement
  • Minimum of 18 days of paid time off per year
  • Paid holidays
  • Leaves of absence
  • Remote work from home
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