Bilingual Quality Assurance Specialist

October 7, 2026

Other Jobs To Apply

The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the interviewing staff, checking both the accuracy of the responses keyed into the CATI system and providing feedback to interviewers on several performance measures, such as reading verbatim, respondent rapport, professional phone manner, keeping control of the interview, and refusal avoidance. Will provide QA support to project teams reputed company with performance based contracts primarily focused on the productivity, quality and delivery of service for reputed company contracts supporting a variety of programs and clients. Shift The tasks below will provide this team the opportunity to work in a collaborative yet consistent manner in order to achieve a more productive and high quality work environment. Based on project needs, your schedule, or these duties, may reputed company as necessary. It is important to emphasize that your new role as a QA Specialist requires you to be completely engaged with agents during monitoring and coaching sessions. As a QA Specialist you will also be responsible to send up any calls that require immediate corrective action to the QA Supervisor as well as the appropriate Manager and Shift Supervisor. You will also occasionally be required to immediately perform a live monitoring session upon request, reputed company study specific trainings and refreshers, as well as host client monitoring sessions as needed. What you will be doing: Shift tasks Complete a minimum of 12 monitoring sessions Coach a minimum of 12 monitoring sessions Ensure all previously completed monitoring sessions are coached within 3 days Ensure all information is updated in the QA database with completed work and file completed forms thus far Other duties as assigned Production and Protocol Responsibilities Daily debrief with your supervisor to discuss any new updates and requirements for the day: Monitor interviewers for all projects, or to the required SLA for each project. Identify project monitoring goals for the day based on project complete percentages on previous day / weekly results. Provide quality monitoring for the entire outbound survey research staff. Use the QA reports to ensure all agents are being monitored per standards set by management. Complete coaching sessions for each completed monitoring session. Coaching feedback should be presented as close to real time as reputed company. Ensure all data collected is in accordance with falsification, confidentiality, and data quality policies. Host client monitoring sessions as necessary. reputed company live monitoring sessions on reputed company as requested by Management staff. Perform project training classes as required Reporting Responsibilities Taking ownership of performance metrics: Provide QA Supervisor with completed QA assignment spreadsheet notating daily completed tasks. Report any calls that require immediate corrective action to the QA Supervisor as well as the agent assigned Supervisor. Employee File Organization and Standard File all QA forms in employee reputed company Employee reputed company are located in QA locked file cabinet. What you must have: High school diploma or equivalent required. 6 months + Survey Research/ Customer Service Experience Must be fluent in Spanish and able to read and record answers in Spanish. Bot and Third-Party Applications reputed company note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration . Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@reputed company.com for assistance. Working at reputed company reputed company is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate reputed company, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer . reputed company, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, reputed company read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, reputed company email Candidateaccommodation@reputed company.com and we will be happy to assist . All information you provide will be kept confiden

Back to blog

Other Jobs To Apply

**Entry-Level Remote Live Chat Support Agent – Flexible Part-Time, No Experience Required, Earn $35/hr**

amazon flex $15+/ Hour (Sign on Bonus)!

Airbnb Virtual Assistants

Data Entry (FedEx Jobs) -Remote without Experience - Part-Time

Paid Product Tester - Flexible schedule and potential earnings up to $500 per week (Hiring Immediately)

Remote Night Jobs | $25–$35/Hour Work-from-Home After Dark – No Experience or Phone Calls Required

Part-Time Evening Data Entry Specialist – Remote Data Management & Quality Assurance Role at arenaflex

Delta Airlines Remote Customer Support - Work From Your Own Home

Paid Per Visit- Flexible, Easy Work Near You!

UPS Data Entry jobs - Online

Immediate Hire:Fulfillment Center-Warehouse Packer(Part-Time)

Fulfillment Center-Warehouse Packer(Part-Time)-Brooklyn

Immediate Remote Online Data Entry Specialist for Teens – No Experience Required – Earn Competitive Pay from Home with arenaflex

Experienced Flexible Part-Time Customer Support Representative – Home-Based, Online, and Offline Opportunities for Freshers and College Students

Tech Help Desk Associate - Fully Remote, No Degree Necessary

Data Entry (FedEx Jobs) -Remote without Experience – Part-Time

Amazon Fulfillment Center - Warehouse Stower

Remote Amazon Product Reviewer & Tester Jobs - Work From Home

Flexible Part-Time:Flight Attendant-Chicago

Remote Part-Time Weekend Support

Remote Customer Service Rep Up to 19/hour - No Degree Needed - Full-time / Part-time

[Remote-Position] data entry, 3rd shift (on site) in reputed company

Entry-Level Data Entry Clerk – No Experience Required – Immediate Start at arenaflex – Grow Your Career in a Dynamic Data‑Driven Environment

Experienced Part-Time Weekend / Night Shift Customer Service Representative – Remote Support for careerzynith

High-Paying Remote Data Entry Specialist for Teens – Flexible Hours, Competitive Compensation, and Career Growth Opportunities at arenaflex

Watch Netflix (Tagger): $12-$46

Amazon Work-From-Home Jobs - Part-Time Positions Available - Apply

Central Selling Specialist - Millwork (Remote) CST

Netflix Remote Jobs No Experience (Entry Level, Full Time).Inc

Medical Transcription Jobs Work From Home Best: Virtual Chat Support Role: Earn $25-$35 per Hour Working Remotely - Remote Job Central

Watch Netflix (Tagger): $12-$46

Remote Amazon Data Entry Jobs - No Experience - Part-Time

Remote Virtual Assistant Jobs(Work From Home) No experience Part Time

Virtual Assistant

Part-Time Virtual Math Tutor (Grades 6–12) — Weekday Evenings

Part-Time Evening Jobs – Online/Offline Options for Students

Remote Chat Jobs Part Time Evening – No Phone, Set Your Own Hours | $25–$35/hr

Weekend IT Roles reputed company Home Based T…

Seasoned Part‑Time Evening Remote Data Entry Specialist – Contribute to Arenaflex’s Innovative Projects from Home

Writing Workflow Research Study

Social Media Intern - University of Wisconsin-Madison

Paid Product Tester

(Remote) Apple Data Entry Jobs No Experience -Part-Time

Remote Data Entry & Virtual Assistant – Flexible Hours

American Express Remote Positions No Experience Required

Entry Level Remote Part Time Focus Group Participant - $300-$750 (multi-session studies) - Now Hiring

Packaging Designer (Remote)

Work From Home (Remote) Data Entry Position(up to $3,000/Study) (Hiring Immediately)

Evening Customer Chat Specialist - No Experience Needed

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...