Conversational Chat Bot Designer - Remote Job

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Job Information

  • Industry Education
  • Date Opened 03/02/2023
  • Job Type Full time
  • Work Experience 1+ Years
  • Remote Job

About Us

<div>Our mission is to bring people together and connect them into a community to nurture each other. We aim to share a conducive environment, a joyous space to grow and excel; a world brimming with selfless love and enough kindness. We strive to enrich each of our lives with kaleidoscopic memories we make here - vibrant, lively, of all hues and colors.<br /></div>

Job Description

This is a remote position.

  • Create a virtual Chat Bot agent
  • Solve customer challenges using Voice/Text UI that enables the ability to deliver personalized and contextual information in real-time
  • Design end-to-end conversational interactions, including what can go wrong, and how
  • Develop mockups, flows, redlining and all other creative prototyping related items
  • Work closely with support team to assess use cases - including the context, the topics, and the types of user questions
  • Work on multiple projects simultaneously, feel comfortable dealing with multiple stakeholders, and be able to think strategically when reviewing design work and providing feedback and guidance
  • Champion a user-first approach and conduct thorough client and user research


Requirements

  • Bonus points for experience in Journalism, Communication, English Literature, Creative Writing, Technical Writing, or related fields
  • Experience in Conversation Design
  • Writing experience (digital content design, UX writing, and/or content strategy) with attention to detail and the ability to work on multiple projects at once
  • Excellent written and verbal communication skills
  • Proven track record of defining, socializing, testing, iterating on, and delivering outstanding digital experiences
  • Experience writing for social and new media
  • Ability to work fast and meet deadlines
  • Ability to learn new systems quickly and effectively
  • Ability to quickly analyze complex systems and solve problems
  • A true team player - willing to be part of a team of Conversation Designers who work remotely around the world
  • Experience explaining ideas visually such as using content flows, mockups, or prototypes
  • Knowledge in human-machine interactions - advantage
  • Previously published at least one Virtual Agent - big advantage


Benefits

  • Opportunity to be a part of a dynamic growth focused tech startup
  • Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes
  • Opportunity to work closely with serial tech entrepreneurs from Silicon Valley
  • Fun loving environment and caring team mates and inclusive culture of the company

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...