Customer Engineering Maintenance & Service Technician

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At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.<br><br><strong>Reimagine What’s Possible <br><br></strong>We are seeking a Maintenance and Service Technician to join our Customer Engineering Team, reporting directly to our Area Maintenance Manager.<br><br>The ideal candidate resides in the Bel Air, MD or Washington DC area.<br><br>This is a residence‑based role involving daily travel to customer sites within approximately a 250‑mile radius.<br><br>You will install, repair, and maintain cryogenic liquid, industrial gas, and process gas supply systems, including pumping, high‑pressure compression, and gas generation equipment. Training is provided for skill development in cryogenics and industrial gases.<br><br><strong>What's In It For You<br><br></strong>At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below!<br><br><ul><li>Affordable Medical, Dental and Vision Insurance (day 1 of employment) </li><li>401k with 100% vested company core and match </li><li>Paid Vacation, holidays + sick time </li><li>Paid Parental leave (Up to 8 weeks) </li><li>Backup Child and Adult Care benefit </li><li>Adoption assistance </li><li>Flexible spending accounts (medical, dependent daycare) </li><li>Life Insurance (AD&D- Paid for by Air Products), Supplemental AD&D </li><li>Legal Plan & Identity theft coverage </li><li>EAP (Employee Assistance Program) </li><li>Many more supplemental benefits available <br><br></li></ul><strong>Required Skills / Abilities<br><br></strong><ul><li>Travel daily to our customer sites within approximately a 250‑mile radius.</li><li>Proficiency with tools such as drills/impact drivers, portable grinders, bandsaws, general hand tools, brazing torches, electrical multi meters (including input simulators), and ladders.</li><li>Safety: A strong commitment to safety with priority over production, efficiency, schedule, or external pressures</li><li>Ability to learn, understand, and comply with company safety procedures.</li><li>Safety Work Permits: Experience working as both issuer and receiver.</li><li>Lock Out / Tag Out (LOTO): Knowledge of and compliance with LOTO procedures to ensure safe maintenance conditions.</li><li>Electrical: Comfortable working on de‑energized circuits up to 480V.</li><li>Able to trace and measure voltage/amperage on instrumentation circuits by following elementary loop diagrams and/or via phone support with engineers.</li><li>Understanding of 4–20 mA instrumentation signals and loops.</li><li>Mechanical: Understanding of piping systems, regulators, valves, relief devices, pumps, and compressors.</li><li>Ability to interpret P&IDs (Piping and Instrumentation Diagrams).<br><br></li></ul><strong>Key Job Responsibilities<br><br></strong><ul><li>Service Air Products cryogenic, high‑pressure, and generated gas systems, along with associated equipment, at customer sites throughout the assigned region.</li><li>Occasionally supervise contractors and crane operations.</li><li>Participate in after‑hours and weekend call‑outs as needed; maintain 24/7 availability.</li><li>Utilize company-provided truck, gas card, laptop, truck, uniforms, and tools.</li><li>Travel includes some overnight stays; more frequent during the first six months for training purposes.</li><li>Overnight stays may also be required to support customers outside of your normal territory when needed to support the business.<br><br></li></ul><strong>Minimum Hiring Requirements<br><br></strong><ul><li>A high school diploma or GED is required.</li><li>A Technical degree is preferred but is not required.</li><li>Welding or brazing experience is preferred but is not required.</li><li>Ability to perform tasks such as driving, climbing, lifting, carrying, pushing, tightening, loosening, drilling, sawing, crawling, bending, shoveling, and wrenching.</li><li>Ability to perform work outdoors, year‑round in all weather conditions.</li><li>Effective communication skills to interface with customers, management, sales, and engineering.</li><li>A self‑starter with a strong learning aptitude and desire for professional growth.</li><li>Strong troubleshooting abilities with a big‑picture, diagnostic mindset.</li><li>Comfortable working independently for extended periods of time and, the ability to work well in a collaborative Team.</li><li>Ability to travel.</li><li>Availability to be on call 24/7.</li><li>A valid driver’s license, a good driving record and the ability to maintain a clean MVR are required.<br><br></li></ul><strong>Military Experience<br><br></strong>Machinist Mate, Electrician’s Mate, Electronics Technician, Aircraft Maintenance, Cryogenic Technician.<br><br><strong>Technical Education Or Related Skills<br><br></strong>Process Technology, Electrical Technology, Industrial Systems, Electrical Power & Controls, Electromechanical Technology, HVAC, plumbing, welding, mechanical repair, construction, vehicle or small engine repair, fabricating, crane & rigging, fuel industry, or general maintenance.<br><br>#INDGIG<br><br>Join Air Products, where we proudly value the skills, dedication, and leadership that Veterans bring to the table. As a Veteran-friendly organization, we actively encourage and welcome Veterans to apply for various roles within our company. We recognize the unique strengths and experiences that Veterans contribute, and we foster a workplace that honors your service while providing a platform for professional growth.<br><br>Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.<br><br> <br><br>We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status. <br><br>Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at talent@airproducts.com. General application status inquiries are not answered by this mailbox rather you’ll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist. <br><br>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...