Role Description

The purpose of this position is to be the patient facing expert on the Rare Disease patient journey and the liaison for all Biogen team members involved in the process. The Family Access Manager (FAM) is responsible for engaging cross functional stakeholders on the next steps to support appropriate patients getting started and staying on rare disease therapies. The FAM will get to the root of any logistical and/or non-clinical issues impacting treatment initiation and ongoing therapy.

• Identify the point person, tools, or resources to resolve issues (Account Executive, Market Access & Reimbursement, and/or Case Management).
• Provide appropriate patient education and support site of care contacts as they navigate non-clinical barriers.
• Offer reimbursement education, disease state and product education, advocacy and support for individuals living with rare diseases and their loved ones/caregivers.
• Interact with physicians, nurses, pharmacists, ancillary staff, patients/families/caregivers, and advocacy partners to prevent and address barriers to patient access.
• Serve as the primary source for all local/regional patient advocacy activities.
• This territory includes Austin, San Antonio and the Valley. The ideal candidate will live in Austin and San Antonio.

Qualifications

• 5+ years’ business experience in the healthcare or biotech industry with at least 3 years field-based experience in account management, sales, and/or field reimbursement. Rare disease experience is preferred.
• A successful record in field reimbursement, clinical education or in pharmaceutical sales/management of products that required significant payer and reimbursement involvement.
• Experience with physician-administered drugs (PADs)/biologics and various outpatient sites of service.
• Seasoned, mature pharmaceutical professional with a comprehensive understanding of field/patient reimbursement, charitable funding, non-profit organizations.
• Experience leading cross-functionally and influencing without authority.
• Case management or experience supporting patients/caregivers directly a plus.
• Must be familiar with relevant legal and regulatory environment in biotech industry.
• Strong EQ, communication, listening skills and empathy skills required - Bilingual (Spanish) is a plus.
• Effective at managing complex individualized cases.
• Must be comfortable spending 60% of their time traveling.
• Driving is an essential duty of the job; candidates must have a valid driver’s license and an acceptable driving record according to Biogen policy to be considered.

Requirements

• Complete a comprehensive assessment of the individual needs of the patient considering the patient’s family and team of healthcare providers.
• Develop and offer solutions to the family, when necessary, that may also include communication of alternative insurance options and how families can best connect to available resources.
• Educates patients, families, and caregivers on product and all Biogen Patient services.
• Develop activities with the goal of achieving greater openness and understanding of rare disease.
• Build your own rare disease network/relationships through local advocacy groups, rare disease related events, and attending national conferences.
• Become an expert on the Rare Disease portfolio and Biogen resources to provide the highest level of patient/caregiver support with the goal of positively impacting the patient journey.

Benefits

• Medical, Dental, Vision, & Life insurances.
• Fitness & Wellness programs including a fitness reimbursement.
• Short- and Long-Term Disability insurance.
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31).
• Up to 12 company paid holidays + 3 paid days off for Personal Significance.
• 80 hours of sick time per calendar year.
• Paid Maternity and Parental Leave benefit.
• 401(k) program participation with company matched contributions.
• Employee stock purchase plan.
• Tuition reimbursement of up to $10,000 per calendar year.
• Employee Resource Groups participation.