About the role and team

Customer Advocacy & Solutions at Uber brings together operational expertise, technology, and program leadership to solve complex problems at scale. As a Automations-Focused Program Specialist IV within the Tech Transformations team, you will play a senior individual contributor role supporting automation, process improvement, and operational excellence across multiple regions and business areas.

This role sits at the intersection of Operations, Program Management, Product, Technology, and Automation. You will work on programs from intake and discovery through requirements, development, testing, launch, stabilization, and benefits realization.

You will partner with regional operations leaders, program teams, automation developers, engineering and product stakeholders, and other cross-functional partners. The role requires strong ownership, sound judgment, and the ability to influence without direct authority.

What you'll do

• Lead automation and process-transformation programs across multiple regions and stakeholder groups.
• Own programs from intake and discovery through development, UAT, go-live, and stabilization.
• Translate business problems into clear plans, milestones, dependencies, and outcomes.
• Partner with Operations, Product, Engineering, and Automation teams to design scalable solutions.
• Manage stakeholder alignment on scope, priorities, timelines, and risks.
• Maintain program documentation, reporting, and governance.
• Identify opportunities for automation, simplification, and productivity improvement.
• Track delivery outcomes and help measure business impact.
• Proactively identify and resolve risks, dependencies, and blockers.
• Support portfolio planning and prioritization across active initiatives.
• Mentor Program Specialists and help strengthen program management practices.
• Represent the COE Automations team in senior stakeholder discussions.

Basic Qualifications

• 2+ years of experience in project, program management, or program operations, ideally within a high-stakes, fast-moving, customer support, operations, or shared services environment.
• Proven experience with process improvement, automation, and technology-enabled programs, including familiarity with low-code platforms, advanced project management frameworks, and global coordination tools.
• Demonstrated ability to partner and manage stakeholders across global or cross-site teams, specifically collaborating with Product, Engineering, Data, and Business Systems units.
• Strong analytical and problem-solving skills with a track record of connecting project performance to business outcomes and measuring program impact through productivity, cost savings, quality, or capacity metrics.
• Advanced organizational, planning, and communication skills, with experience mentoring team members and driving alignment across multi-functional stakeholders.

Preferred Qualifications

• 5+ years of experience in project or program management.
• Experience with automation, process improvement, or technology-enabled programs.
• Experience working in customer support, operations, or shared services environments.
• Experience partnering with Product, Engineering, Data, or Business Systems teams.
• Familiarity with automation tools or low-code platforms.
• Experience measuring program impact through productivity, savings, quality, or capacity metrics.
• Experience mentoring other team members.
• Experience managing global projects in customer support or community operations environments.
• Demonstrated ability to lead and stay calm during critical, high-visibility moments.
• Strong systems-thinking mindset with experience mentoring others through complex project lifecycles.

Ready to Ride?

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD $30.70 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.