Remote Customer Support - Healthcare Client

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Supplement your income with flexible hoursIf you're Bilingual (Spanish / English), have healthcare customer service experience and looking for a fast paced, flexible gig consider a new Spanish bilingual healthcare support program on the Arise Platform.This program needs customer-focused individuals to help support callers with their healthcare needs.Problem solvers are welcome-those who have the drive to support customers inquiries and deliver a great customer experience in a timely manner.This is a fast-paced, high-call-volume program currently available through the Arise Platform.The Arise Platform is an online portal that connects you to remote customer service opportunities with big-name brands.Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home.The Arise Platform has various well-known clients available-including this opportunity with an healthcare provider -and you could start earning in just a few weeks.What you will do as an Inbound Customer Support Representative:Receive inbound calls from customers answering questions and resolving issues to the caller's satisfaction.Deliver excellent service by actively listening and helping callers uncover the best solution.Provide professional support in both English and Spanish, as needed.What's needed to service this client:Minimum of one year of consistent inbound call support experience in a customer-centric environment (within the past two years).Quiet and secure workspace to manage a consistent flow of calls.Wired internet connection with required speeds (ping 25 Mbps; upload >10 Mbps; minimum 8GB RAM).High School diploma or equivalent.Background check requiredWhat would be great to have:Experience in healthcare customer serviceProven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls).No degree necessary - This is a great work-from-home opportunity for anyone ready to invest in themselves and work hard on their own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform.Some clients may require continuing certification.Background check and drug test are required..

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...