Remote Inbound Sales Representative (Voice)

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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.<br><br><strong>Job Summary<br><br></strong>This job entails achieving sales targets by effectively selling products and services and enhancing customer engagement through personalized interactions. It involves using consultative sales methods, fostering customer relationships, and professional conduct while managing complex systems in a dynamic setting.<br><br><strong>Job Description<br><br></strong><strong>Core responsibilities: <br><br></strong><ul><li>Virtual work-from-home role </li><li>Base rate: $15.00/hour (non-negotiable) plus uncapped commission. Employees who meet sales performance targets earn $16,000 annually in commission, with the opportunity to earn more by exceeding targets. </li><li>Career growth and progression plans </li><li>Hours of operation: 6:50 am – 12:15 am Eastern time zone, 7 days a week </li><li>Must be flexible to work any assigned shift </li><li>Shift assignments will be provided after selection and completion of all pre-employment requirements and prior to the start date. <br><br></li></ul><strong>Responsibilities<br><br></strong><ul><li>Achieving sales targets by effectively selling products and services, and articulating the Company's advantages</li><li>Employing consultative sales techniques to assess customer needs, overcome objections, and provide personalized solutions</li><li>Enhancing customer engagement by transitioning inquiries to sales opportunities and educating on the Company's offerings</li><li>Building and maintaining customer rapport, ensuring a unique and positive experience through personalized interaction</li><li>Upholding professionalism and integrity, demonstrating active listening and problem-solving skills in customer communications</li><li>Navigating complex systems to accurately process sales transactions and maintain high-performance levels in a dynamic environment</li><li>Collaborating within the sales team to promote a cohesive customer experience and support the achievement of collective goals</li><li>Adhering to established sales processes and protocols to consistently deliver excellent customer service and support sales objectives</li><li>Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>Other duties and responsibilities as assigned.<br><br></li></ul><strong>Employees At All Levels Are Expected To<br><br></strong><ul><li>Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>Win as a team make big things happen by working together and being open to new ideas.</li><li>Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>Drive results and growth.</li><li>Support a culture of inclusion in how you work and lead.</li><li>Do what's right for each other, our customers, investors and our communities.<br><br></li></ul><strong>Disclaimer:</strong> This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.<br><br>Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.<br><br><strong>Skills<br><br></strong>Customer-Focused; Workplace Organization; Persuasion; Technical Knowledge; Critical Thinking Problem Solving; Resilience; Communication; Professional Integrity<br><br><strong>Salary<br><br></strong>Base Pay: $15.00<br><br>The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.<br><br>Total Target Compensation (Base Pay plus Targeted Commission): $22.69<br><br>Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.<br><br>The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.<br><br>Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.<br><br><strong>Education<br><br></strong>High School Diploma / GED<br><br><strong>Certifications (if applicable)<br><br></strong><strong>Relevant Work Experience<br><br></strong>0-2 Years

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...