Remote Technical Support Specialist ($20/hr)

November 2, 2026

Other Jobs To Apply

Title: Technical Support Specialist

Location: Remote-US

Salary: $20/hr

Schedule: 8:00am-4:00pm ET, 40 hours per week

About PSI

Join Us at PSI - Where You Belong, Grow, and Thrive!

At PSI, we believe that people achieve their best when they feel they truly belong. That’s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.

We’re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you’ll feel the difference in how we work, grow, and succeed together.

What You Can Expect From Us - We know that great work starts with feeling valued. That’s why we’ve benchmarked all our roles against local market rates and why you’ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.

â¯About the Role

GMetrix, a part of PSI, is an industry-leading provider of practice tests and learning materials aimed toward preparing users for certification in a variety of software programs and other skills. We work with our partners to ensure that our users have all the training and support they need to succeed in their certification journey. We value lifelong learning, and we seek to make that possible for everyone.

In this role, the Technical Support Agents primarily work with our customers via phone calls, emails, and remote connections to answer their questions and troubleshoot any issues they might be experiencing. Our support agents also work closely with our other departments to provide user feedback on both our software and content, and when they are available, they also assist with other projects.

This opportunity is ideal for a determined and proactive individual who is willing to develop their skills in a variety of technical support roles. This role requires proficiency in computer skills, excellent verbal and written communication, enthusiasm, and flexibility. We’re also looking for someone who is a self-starter, able to manage multiple projects, and embraces the prospect of being part of a growing organization, where they can personally make a difference.

Role Responsibilities

Answer customer phone calls and emails

Troubleshoot Windows and macOS environments

EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance

Monitor Cloud statistics to troubleshoot connection issues

Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues

Educate customers on our products while assisting them

Train customers on how to use our software and access our content

Assist our development team with testing new products and content

Monitor trends in customer concerns and report them to the support manager

This position is subject to a 90-day probation period

â¯Knowledge, Skills and Experience Requirements

High School Diploma or equivalent required

One year of experience in a Customer Service / Technical Support role highly preferred

Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment is required.

Exceptional interpersonal skills and client-oriented approach.

Provide customer support with friendliness and patience

Ability to troubleshoot effectively and ask clarifying questions to understand the situation

Quick to learn new skills

Must have access to reliable high-speed internet and a quiet home working environment.

Familiarity with Windows and macOS operating systems is a plus

Familiarity with Adobe Creative Cloud and/or Autodesk software is a plus

MS Office Suite experience (Outlook, Word, Excel, Teams) or equivalent

Fluency in Spanish and other non-English languages is a plus

Benefits & Culture

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose: â¯

Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions

Generous Time Off: Enhanced paid time off/annual leave policies

Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:

US: Dental, vision, life, and short-term disability insurance

UK: Medical cashback plan including dental, vision, and income protection

Flexible Spending Accounts (US)

Employee Assistance Program (EAP): Confidential support whenever you need it

Work-Life Balance: We understand life happens outside of work, and we fully support flexibility

Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired

Future Planning: Tools and support to help you grow personally and professionally

Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry

At PSI, we’re more than just a workplace - we’re a global team driven by shared values and real impact. If you're ready to be part of a company that’s committed to your growth and well-being, we’d love to hear from you.

Back to blog

Other Jobs To Apply

Accounting Specialist - Fully Remote | Up to $42/hr

Licensed Healthcare Insurance Agent – Remote USA

Watch Netflix (Tagger): $12-$46

Adjunct Instructor – Human Resource Management

_Entry-Level Remote Work From Home | Flexible Schedule | Immediate Hiring | Training Provided

UPS Remote Data Entry Specialist (Work From Home – Entry Level, No Experience Needed | $22–$30/Hour)

Freelance Sr Manager, Social Media Customer Support in USA-job_id_000155 Job ID- 1461

Watch Netflix (Tagger): $12-$46

Easy Work at Home Review Writer - No Experience Needed

_ Urgent Hiring (Entry-Level Remote Role) Immediate Start

Part-Time Focus Group Participants (Up To $750/Week) - Flexible Hours

Work from Home - Part Time - Data Entry - $45 per hour

Remote College Student Financial Advisor

No Experience Service and Sales Rep! Work From Home

Remote Data Entry & Research Panelist (Flexible Hours)

Remote Market Research Participant — Flexible, Part-Time

Remote Bilingual Video Content Producer (Spanish/English)

Regional Solutions Consultant- Print Sales

Work From Home Customer Service Rep

Customer Support Rep ($25/hr)

Remote Admin Associate — Start Immediately, Flexible Hours

Benefit Verification Specialist

Apple Remote Jobs (No Experience, No Degree) $55000/Year

Entry-Level Remote Sales - No Experience Needed (80K+ Avg. First-Year Earnings)

Daily Pay Work from Home Product Tester

(Remote) Logistics & Customer Operations Specialist – Manufacturing Supply Chain / FTL & Inventory

Sr. Construction Manager, WWRGD - Industrial Development

Product Tester (Work From Home) – Keep Free Products + Weekly Pay

Video Editor for YouTube Long Form + Shorts (natural style, meme literate, AI friendly) - Contract to Hire

Social Media Virtual Assistant Chat Support (Remote, No Experience)

Hiring Now - Work from Home - No Experience

Accounting Specialist

Helper Coordinator | UPS (United Parcel Service) | Handshake

Remote Out of Office Position / Data Entry (Hiring Immediately)

Hiring CDL-A Dry Van Truck Drivers ($.60 - $.80+ CPM) Apply Now! - Now Hiring

Work From Home

Full Time Call Center Representative (Urgently Hiring)

FT Online Data Entry Clerk - Work From Home

Babysitting job in Singapore

Delivery Driver

Material Specialist - BWI

Remote SEO Associate - Growth & Strategy Job at ChatGPT Jobs in Pleasant Grove

airbnb co host jobs

Start ASAP:Order Picker-Fulfillment(Yuma)

Drone Ground Ops Specialist

Warehouse Worker (PT or FT) Job at Target in Tucson

Fulfillment Workplace Health and Safety Specialist Intern 2026 - AZ, CA, CO, NM, NV, OH, OK, TX, UT, WA - Now Hiring

Amazon Delivery Driver

Order Picker-Fulfillment needed in Savannah(Apply Now)

Columbia Part-Time Job:Warehouse Associate-Overnight Shift | Part

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...