Technical Support RepresentativeTP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of working with TP include :Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programsThrough a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer.We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do.You will become a key contributor in making that happen.As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment.You will have the chance to interact with people from all walks of life, and no two days will be the same.As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.At this time, TP can only offer employment to individuals located in the following states :AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.ResponsibilitiesAs a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.Provide front line, first level, technical assistance for consumersSupporting client specific high speed internet services delivering an exceptional customer experienceResolve technical problems, within a fast paced, customer facing environmentTroubleshooting and issue resolution assistance with client service and / or devices specific issues including internet connectivity and performance troubleshootingSupporting customer needs related to client specific high speed internet services and / or devices including troubleshooting, triage, and additional required resolution techniquesDeliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configurationDemonstrate advanced product knowledge and the ability to solve customer issuesResolve customer issues on the first call as frequently as possibleOpen and manage trouble ticket system for user issues, Data Network, OS issuesBe patient, courteous and friendly with customers at all timesDemonstrate a positive attitudeAddress and solve technical problems in a timely manner and complete all work assignments within expected time framesAdhere to all work schedule assignmentsAbide by and support management directives and adhere to all TP policiesQualificationsWe're looking for fearless people people who are inspired to deliver only the best in all that we do.Qualifications :High School Diploma or equivalentMinimum of 6 months of customer service experienceMust be 18 years of age or olderAbility to type at least 25 words per minuteComfortable with desktop computer systems and have general knowledge of Windows-based systemsCustomer service and / or sales experience preferredCollege degree preferred but not requiredKey Competencies :Process Excellence :Demonstrate commitment to following established procedures and be customer service drivenCollaboration :Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goalsCommunication :Outstanding communication, listening, and analytical skillsOrganizational Skills :Strong organizational and problem-solving skillsEmotional Intelligence :Ability to prioritize tasks and work well under pressure while remaining focusedOpen-Mindedness :Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shiftsCritical Thinking :Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-makingSolution-Oriented :Proactive approach to problem-solving with a focus on creating a positive customer experienceWork from Home Requirements :Internet Requirements :Minimum subscribed download rate equal or exceeds 25.0 MbpsMinimum subscribed upload rate equal or exceeds 10.0 MbpsISP must have no packet loss and ping under 30msInternet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPNProof of internet details requiredClean and quiet workspaceIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged.We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.EOE / Disability / Vets.