About brighthush brighthush is a fast‑moving, customer‑centric e‑commerce powerhouse that brings the latest in fashion, home décor, and lifestyle products directly to shoppers across the United States. With a culture rooted in innovation, inclusivity, and a relentless focus on customer delight, brighthush has grown from a niche online boutique to a household name in online retail. Our mission is simple to make every shopping experience effortless, enjoyable, and unforgettable. Why Join brighthush? At brighthush, we believe that great customer service is the heartbeat of our brand. We’re looking for energetic, tech‑savvy individuals who thrive in a fast‑paced, remote environment and who want to be part of a team that values creativity, collaboration, and continuous learning. If you’re passionate about helping people, love working with the latest digital tools, and want to grow your career in a supportive, forward‑thinking company, you’ll fit right in. Position Overview This is a seasonal, 90‑day remote contract role that offers a clear pathway to permanent employment based on performance. As a Remote Chat Support Representative, you’ll be the first point of contact for our customers across chat, text, and email channels. You’ll provide timely, accurate assistance on order status, product information, returns, and more—all while upholding brighthush’s high standards for customer satisfaction. Key Responsibilities Respond to inbound customer inquiries via live chat, SMS, and email with a friendly, professional tone. Provide accurate information on product details, pricing, availability, and shipping policies. Track orders, process cancellations, exchanges, and returns, ensuring all actions are logged correctly in the CRM. Escalate complex issues to the appropriate teams (e.g., Fulfillment, Returns, Technical Support) while keeping the customer informed. Maintain a high level of accuracy and attention to detail in all customer interactions. Adhere to company policies, procedures, and compliance standards, including data privacy and security guidelines. Meet or exceed daily, weekly, and monthly performance metrics such as response time, resolution rate, and customer satisfaction scores. Collaborate with cross‑functional teams to share customer feedback and help improve product listings and support processes. Participate in ongoing training sessions and knowledge‑sharing workshops to stay current on product updates and new features. Essential Qualifications High school diploma or equivalent; associate’s degree preferred. Minimum of 1 year of experience in customer support, preferably in an e‑commerce or retail environment. Strong written communication skills in English; additional languages are a plus. Proficiency with chat platforms (e.g., Zendesk, Intercom) and email clients. Basic computer literacy comfortable navigating multiple tabs, using spreadsheets, and troubleshooting simple technical issues. Reliable high‑speed internet connection and a quiet, dedicated workspace. Availability to work flexible CST‑based shifts, including evenings, weekends, and holidays as required. Self‑motivated, organized, and able to manage multiple tasks simultaneously in a remote setting. Preferred Qualifications Experience with CRM systems such as Salesforce or HubSpot. Knowledge of e‑commerce order fulfillment processes and return policies. Previous remote work experience with a proven track record of meeting performance targets. Strong problem‑solving skills and the ability to think on your feet. Passion for fashion, home décor, or lifestyle products and a genuine interest in brighthush’s brand. Core Skills & Competencies Exceptional customer‑service mindset empathy, patience, and a proactive approach to problem resolution. Excellent written communication clear, concise, and engaging language. Time‑management prioritize tasks, meet deadlines, and maintain high productivity. Adaptability thrive in a dynamic environment with evolving processes and priorities. Team collaboration work effectively with colleagues across departments, even when remote. Tech‑savvy quick to learn new tools, platforms, and workflows. Career Growth & Learning Opportunities At brighthush, we’re committed to nurturing talent and providing clear career pathways. Successful seasonal representatives who demonstrate strong performance and a passion for the brand may be offered a permanent role as a Full‑Time Customer Support Specialist, with opportunities to advance into senior support, team lead, or even cross‑functional positions in marketing, product, or operations. We invest in continuous learning through Monthly skill‑building workshops covering product knowledge, communication techniques, and industry trends. Access to an internal knowledge base and e‑learning portal with courses on customer psychology, conflict resolution, and data analytics. Mentorship programs pairing new hires with experienced team members for guidance and career advice. Annual performance reviews that include personalized development plans and potential salary adjustments. Work Environment & Culture at brighthush Our remote work model empowers you to create a flexible, comfortable workspace while staying connected to a vibrant, collaborative team. We celebrate diversity, encourage open communication, and foster a culture where every voice matters. Weekly virtual coffee chats and team huddles to keep everyone aligned and engaged. Inclusive policies that support work‑life balance, including flexible scheduling and mental‑health resources. Recognition programs that celebrate outstanding customer service, innovation, and teamwork. Annual company retreats (virtual or in‑person) that bring the brighthush family together for learning, fun, and networking. Compensation, Perks, and Benefits While the exact compensation for this seasonal role is competitive and commensurate with experience, we also offer a comprehensive benefits package for permanent employees, including Health, dental, and vision insurance plans. 401(k) retirement plan with company match. Paid time off (vacation, sick leave, and holidays). Employee discount on brighthush products. Wellness stipend for home office upgrades, fitness memberships, or mental‑health services. Professional development budget for courses, certifications, and conferences. How to Apply If you’re ready to bring your customer‑service expertise to a dynamic, growth‑oriented brand, we’d love to hear from you. Submit your application through our career portal, and be sure to highlight any relevant experience and why you’re excited about the opportunity to join brighthush. Join brighthush and Make Every Customer Interaction Count! At brighthush, we’re not just selling products—we’re creating memorable shopping experiences. As a Remote Chat Support Representative, you’ll play a pivotal role in turning first‑time shoppers into loyal brand advocates. If you’re passionate about customer service, eager to learn, and ready to grow your career in a supportive, forward‑thinking environment, apply today and help us shape the future of online retail. Apply for this job