Title: Senior Service Processor, EDI Processing

Location: Omaha United States

Job Description:

Alternate Locations: Work from Home

Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance: is not available for this opportunity.

Requisition #: 76823

The Role at a Glance

We are excited to bring on a Senior Service Processor, EDI Processing to join our Group Protection Operations Team supporting Workplace Solutions in a work from home environment.

Background Details

As a Senior Service Processor, EDI Processing, you will independently perform routine and increasingly complex enrollment processing while delivering on EDI onboarding assignments. You will collaborate with internal and external partners to support implementation activities and provide guidance on onboarding approaches. If this sounds like a role for you, please read on!

What youll be doing

• You will independently perform routine and increasingly complex enrollment and EDI-related processing in accordance with established procedures.
• You will leverage critical thinking to update and maintain accurate member records, determine eligibility, and apply policy provisions.
• You will reconcile and process complex EDI files, member changes, and special projects such as open enrollments and amendments.
• You will communicate effectively with internal and external stakeholders to resolve issues and support a positive customer experience.
• You will act as a liaison across departments to support problem resolution and contribute to process improvements.
• You will share knowledge with teammates and support departmental initiatives to meet quality and service standards.
• You will manage your workload independently, meeting deadlines and adapting to changing priorities as needed.

What we're looking for

• High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required)
• 3 - 5+ Years of eligibility insurance enrollment experience aligned with the responsibilities for this role OR for candidates with an Associate degree or above, 0-1 year of client service experience aligned with the specific responsibilities for this role. (Required)
• Ability to communicate effectively (verbal/written).
• Demonstrated strong customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Application Deadline

Applications for this position will be accepted through October 30, 2026, subject to earlier closure due to applicant volume.

What's it like to work here?

At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What's in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincolns core values and leadership attributes

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coaching and employee assistance program

• Tuition assistance program

• Work arrangements that work for you

• Effective productivity/technology tools and training

The pay range for this position is $25.87 - $35.84 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.

About The Company

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services.

With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach.

Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.