Our Client, an IT Services and Consultant company, is looking for a ServiceNow Customer Success Manager (CSM) for their Remote location. Responsibilities: * Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges. * Ensure customers are technically healthy and on the most recent version of our product. * Identify criteria for assisting your customers by using Success Plays in the Success Platform. * Promote ServiceNow customer success stories and processes. * Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses. * Work with ServiceNow teams to improve product adoption and increase footprint. * Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem. * Act as a customer advocate within the company, ensuring that customer perspectives and needs are represented in decision-making processes. * Build and maintain strong relationships with customers, becoming a trusted advisor and advocate for their needs. * Oversee a diverse customer portfolio and ensure execution of structured deliverables; moving them along their Success Path by linking customer's business objectives, capabilities and success metrics. * Ensure onboarding completion via CS Guide team, and focus on success planning through predefined process, ensuring a smooth transition for new customers. * Drive recommendations and next steps based on Customer goals across ServiceNow's success offering. * Effective at identifying internal teams to help drive ultimate customer success, such as with Sales, Product and Support teams to resolve issues and mitigate risks. * Evaluate customer maturity level, and any existing blockers to their adoption, addressing roadblocks with customers and giving appropriate recommendations to improve adoption and business value. * Conduct effective customer interactions including kick off calls to review deliverables, timelines and expected outcomes, and check-ins to ensure platform usage aligns with best practice and lead period reviews to track success metrics alongside Customer Impact Plan (CIP). * Support high level customer advocacy by promoting success stories and use cases. Requirements: * Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. * 3+ years of experience providing customer professional services or related business support * Ability to provide independent comprehensive services * Experience resolving issues through analysis * ServiceNow accreditations or certifications a plus. * Strategic technology industry knowledge * Familiarity with digital transformation or project management * Comfortable with learning and explaining technical products or services * Ability to manage multiple customers and priorities simultaneously * Works well in a collaborative team environment, partnering with sales, product, and support teams * Applies AI tools to streamline workflows, generate insights, and support strategic initiatives under guidance. * Understands core AI concepts, ethical considerations, and platform capabilities, and can explain their application in customer contexts with support. * 12.00 Years of Experience. Why Should You Apply? * Health Benefits * Referral Program * Excellent growth and advancement opportunities