Sr Director, Collections and Recoveries

Other Jobs To Apply

<b>Job Summary:</b><br/>This job acts as a general manager, and team focused on collecting past due and charge off debts across PayPal products and geographies. You will monitor performance, identify and drive operational improvements, and partner with Strategy & Analysis, Product, and Engineering to advance strategic initiatives. Additionally, you will collaborate with a wide range of stakeholders including business leaders, Legal, Compliance, Risk, Audit, external regulators, etc.<br/><br/><b>Job Description:</b><br/><br/><b>Essential Responsibilities: </b><br/><ul><li>Lead a large and geographically diverse team, including PayPal FTE and/or first and third-party suppliers</li><li>Own supporting process performance impacting your scope of responsibility (e.g., digital outreach, digital fulfillment, etc.)</li><li>Develop and monitor performance metrics, balancing losses, customer experience, operations expense, associate satisfaction, and risk.</li><li>Identify and drive operational initiatives aimed at reducing losses, improving customer experience, driving efficiency, and reducing risk</li><li>Partner with Collections Strategy to initiate and advance strategic initiatives; contribute meaningfully to strategic planning</li><li>Develop and coach senior people leaders (Director and Senior Manager level)</li><li>Stay abreast of industry trends, and be the face of PayPal at industry forums</li><li>Collaborate with a wide range of stakeholders across the business</li></ul><br/><br/><b>Minimum Qualifications:</b><br/><ul><li>12+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.</li></ul><br/><br/><b>Additional Responsibilities & Preferred Qualifications:</b><br/><br/><ul><li>Collections experience across a wide range of asset classes -- e.g., Credit Card, BNPL, Business Lending</li><li>Experience leading successful interactions with regulators in the US, UK, and EMEA</li><li>Success leading and implementing call center transformation initiatives</li></ul><br/><br/><b>Subsidiary:</b><br/>PayPal<br/><br/><b>Travel Percent:</b><br/>15<br/><br/>The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:<br/><br/><b>Primary Location | Pay Range:</b><br/>New York - (Virtual); ($169,000.00 - $250,800.00 Annually)<br/><br/><b>Additional Location(s) | Pay Range:</b><br/>Texas - (Virtual): ($160,500.00 - $238,700.00 Annually)<br/>Pennsylvania - (Virtual): ($160,500.00 - $238,700.00 Annually)<br/>Northern California - (Virtual): ($169,000.00 - $250,800.00 Annually)<br/>Arizona - (Virtual): ($152,500.00 - $226,600.00 Annually)<br/><br/>Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.<br/><br/>PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit <br/><br/>For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.<br/><br/><b>Our Benefits:</b><br/><br/>At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing-physical, emotional, and financial-delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Back to blog

Other Jobs To Apply

Call Center Agent (PT or FT - 100% Work From Home)

Data Entry / Medical Billing Work at Jobs

Marketing Account Manager (Remote, San Miguel de Tucuman)

Disney Customer Support Jobs (Remote, Work From Home) – – Job ID – 333 Job ID- 2496

Call Center Service Advocate I - Remote

Online Amazon Part Time Jobs WFH - (Actively Hiring)

Entry-Level Data Entry Specialist Remote

Remote Entry-Level Virtual Data Entry Specialist

Research Specialist - Middle East and Central Asia (Falls Church, VA; St. Louis, MO)

Remote Recruiter I - Full Lifecycle Hiring (Temp-to-Perm)

Librarian I (2 positions)

Remote - Claims Adjuster – Automotive

Neurology Telemedicine position

Epic ClinDoc Systems Analyst Associate — Remote in CO

Target Customer Service Jobs Remote, Remote Jobs For Target – Job ID- 377 Job ID- 2545

Director of Salesforce Application - 100% remote

Online Adjunct Instructor Pool

Telemedicine Physician (Part-Time & Full-Time Available)

Nurse Practitioner (Remote)

Remote Healthcare Administrative Specialist

Remote Cybersecurity AI Trainer — PartTime Patch Specialist

Part-Time Remote Neurology Position in Florida

Virtual Nurse/Nursing Care Partner (Per-Diem)

NDT Trainee / Junior NDT Tech for PG-Dept 79 - STSS/RSS Remote Southeastern US

Customer Service Representative - Remote

Remote Sales Manager, Small Business

Earn Money with Online Typing Work - Freelance Jobs Available

Senior IT Project / Delivery Manager

amazon flex $15+/ Hour (Sign on Bonus)!

Membership Retention Associate Specialist, Remote

Meat Cutter and Wrapper

Virtual Utilization Review Specialist - PART TIME WEEKENDS

Remote Sports & Live Entertainment Coordinator

Logistics Coordinator (Work From Home) - $1,800 to $3,500 Weekly

Executive Case Manager (Remote)

Account Executive - Higher Ed Remote

Remote Data Entry Clerk - Work at Home

Talent Connect - WAH 2026

Verizon Wireless Small Business Account Manager

GitHub Product Owner_ Remote

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Sales Representative ? reputed company with Flexible Hours | Forbes 9th Highest Paying Jobs

Travel Consultant - Remote VIP

Remote Gujarati AI Evaluator - Voice & Text Nuance

Remote Admin & Evaluation Task Designer

Senior Informaticist Process Insights

Remote Customer Service Rep at Chewy

Remote Administrative Assistant

Remote Managing Director of HR Operations

LPN - Remote

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...