Tier 2 Technical Support (Voice/ Chat/ Email)

Other Jobs To Apply

No other job posts for this day.

<p>DXC Technology is looking for an enthusiastic Tier 2 Technical Support Analyst to join our team and provide Voice/Chat/Email support to our customers. In this role, you will serve as the first point of contact for customer inquiries and identify and troubleshoot technical issues. Our ideal candidate is passionate about technology, customer service, and problem-solving.To excel in this position, you should have a knack for providing timely and accurate solutions to customer issues, excellent communication, and problem-solving skills. In addition to these skills, you must have a flexible schedule and be comfortable working in a fast-paced environment.If you are passionate about technology and customer service and have the required qualifications, we would love to have you join the DXC Technology team. Responsibilities: Provide Voice/Chat/Email support to customers in a timely and accurate manner. Serve as the first point of contact for customer inquiries. Identify and troubleshoot technical issues. Utilize excellent communication and problem-solving skills to provide solutions to customer issues. Maintain a flexible schedule and work in a fast-paced environment. Stay current on new technologies and continuously upgrade technical knowledge. Monitor and track customer inquiries and escalate as needed. Investigate customer issues and provide solutions to ensure customer satisfaction. Deliver high-quality customer service at all times. Document customer inquiries, resolutions, and other pertinent information.</p><p>DXC Technology is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>

Back to blog

Other Jobs To Apply

Material Handler - Forklift (1st Shift)

Electronics Europe & Africa Spare Parts Manager

Senior Manager, AI Advisory and Open Source Program Office

Sales Engineering Management

Special Projects / Continuous Improvement Manager

Cloud Solutions Manager

Remote Advisor, Competitive Intelligence - Data Center Tech

Remote Network Engineer – Cisco/Juniper, Growth & Flex

Remote FinTech Solution Architect - Pre-Sales Leader

Remote Data Analyst

Client Sales Partner-Telecom (US Remote)

Senior AI Evaluation Engineer

NVIDIA Solutions Consultant (Retail / CPG)

Lead SAP FICO Architect — Finance Solutions Leader

Principal, Forensic Source Code & IP Investigations

Dedicated truck driver

Head - Technology Portfolio Management, Transaction Banking & Payments, TD Securities

Transition Consultant | New Advisor Transitions (Remote)

[Remote] Financial Advisor - Phoenix, AZ

Senior Service Processor, EDI Processing at Lincoln Financial Group: 100% Remote (Omaha, NE)

Medical Consultant – Psychiatrist

Life Agent(Remote) Representative | Primerica Financial Services | Handshake

Educator Insurance Producer - Remote, High Earnings, Impact

Claim Examiner-Casualty Property Damage (Hybrid)

Remote Surety Marketing Rep: Grow Agency Partnerships

Remote Market Expansion Account Manager

Virtual Hiring Event - CDL-A Driver - Home Daily - Earn $75,350/Year

Air Export Agent (US Template) - Remote

[Remote] Regional Solutions Consultant- Print Sales

Aviation Safety Inspector - POI (Kalitta Air Inc. KCSA)

Sr Analyst - Data Airport Planning (Remote Opportunity Available)

Inženjer geodezije - Tecton geosystems d.o.o.

Commercial Account Executive

AI Engineer - Professional Services

Systems Engineer, Autonomy Verification and Validation

Full-Time Virtual Registered Nurse, Temp (day shift)

Senior Director of Information Risk & Governance New Remote - US

Therapist (\$10,000 hiring bonus)

Fulfillment Operations Manager

Marketing Coordinator — Brand Growth & Events

Vehicle Ad Display Specialist - Flexible, Extra Income

Performance Fitter - Charlotte, NC & Columbia, SC

NFL National Desk Lead Editor Data-Driven & Remote

Weekend Writer, Daily Newsletter - Remote

Remote Local Branded Content Writer — Fast Stories

Remote Online News Producer — Real-Time Digital Editor

Assistant Editor/DIT (Project-Based)

Remote Travel Specialist

C# Developer: Build Jenkins Infra & End-to-End Tech

News Photographer — Live Remote Ops & Fast-Paced Reporting

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...