Unit Manager, Customer Operations

October 1, 2026

Other Jobs To Apply

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Customer Operations in our Ground Handling Department. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures in a unit where focus is on safe equipment handling and staffing. The Unit Manager coaches and provides career development to the team as part of managing a team with various duties to include supervisors and agents. The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Department Manager, Customer Operations. Essential Duties <ul><li>Keep both the company goals and customer expectations in mind when overseeing daily operations</li><li>Coach and provide career development to the staff</li><li>Correct non-compliant behavior and impose corrective action as required</li><li>Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines</li><li>Manage a team with various duties to include supervisors and agents</li><li>Administrative duties to include daily/weekly/monthly reports</li><li>Responsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employees</li><li>Conduct employee performance reviews </li></ul>Job Qualifications And Competencies <ul><li>Proven success as a Team Leader with ability to preplan manpower and equipment</li><li>Ability to work independently, set and meet own deadlines</li><li>Ability to work well with all levels of management and support staff</li><li>Able to defuse conflicts among team members</li><li>Familiarity with Microsoft Office Suite</li><li>Prior experience with internal controls processes for accountable items </li></ul>Preferred Qualifications <ul><li>Two (2) years of supervisory experience in both Ramp and Customer Service</li><li>Working knowledge of Airport Operations Area (AOA) environment</li><li>Extensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM)</li><li>Bachelor’s Degree in Aviation, Business, or related field </li></ul>Work Environment <ul><li>Use of computers and other office equipment</li><li>Airport ramp environment, subject to varied weather conditions and elevated noise levels</li><li>All shifts including weekends, nights, holidays and/or irregular shifts </li></ul>Physical Requirements <ul><li>Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs</li><li>Handle objects up to 70 pounds</li><li>Assist passengers with disabilities, including, but not limited to, pushing wheelchairs </li></ul>The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed. Employment is contingent upon a valid driver’s license and clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age. Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available. Starting Rate $55,000.00/Annual Salary Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic. In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria. Job Application Deadline October 14, 2026 Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.

Back to blog

Other Jobs To Apply

Amazon Warehouse

Senior Data Entry Operator

Graphic Designer (Remote & Part-time) Job at myVA360 in miami

Online Chat Representative

Social Media Content Moderator

Work From Home Product Tester – $25-$45/hr – No Experience Needed

Customer Success Manager — Remote

Virtual Assistant at American Express (Part-Time/Full-Time) – Remote Work From Home Opportunity

Lead Graphic Designer, Accessories (Remote)

Tucson Inbound Warehouse Associate(Gig)

Process Assistant, UTR, XLDS

Dental Assistant – No Experience Needed

Amazon Warehouse

Ramp / Cargo Agent

Social Media Content Moderator - at Teleperformance Okeechobee, Florida

Part-Time DSP Delivery Driver

SOX Control and Compliance Lead, Global Financial Risk and Controls (GFRC)

Package Handler $15+/ Hour (Sign on Bonus)!

Senior Software Engineer (L5) - Personalization Data

Managing Director, 3rd Party Digital Commercialization

Power BI with Python and Healthcare

Amazon Package Delivery Driver - Earn $17.50 - $27.00/hr

Area Manager, Early Career (2027) – Northern California

Server

QA Tester | Quality Assurance | VR Gaming / Simulation | Remote options (Dallas is Ideal) | $60,000 - $80,000 USD + Benefits

Package Handler $15+/ Hour (Sign on Bonus)!

American Express Remote Jobs Chat Professional ? mysmartpros

Machinist-Alcoa, Tennessee

Houston Full-time Role:Returns Processing Associate

Burlington Inbound Warehouse Associate(Gig)

Process Assistant

Transportation Associate

Sit-Down Forklift Operator / General Laborer( Urgently Hiring)

Regional Operations Manager, Health Information Management - Remote

Aircraft Support Mechanic

Account Executive, Mid-Market (Remote)

Controls Engineer - ROAD WARRIOR

Independent Healthcare Recruiter (Remote)

Remote Healthcare Admin: EMR & Scheduling Pro

2026-2027 Part-Time Grant Funded Community & Civic Engagement High School Intern @ Family & Communit

Fire TV Market Trainer, Amazon Devices

Apple At Home Careers - Data Entry Remote Jobs (Part-Time)

$20.75/hr Fulfillment Center-Logistics Associate-Jacksonville(PT)

Forklift Operator - 1st Shift

Data Scientist III, Amazon Devices Software & Services

Work From Home

Remote Night Shift Digital Chat Customer Service Agent – Earn $25–$35/Hour, No Commute, No Degree Required – Join arenaflex

Staffing Coordinator 12am-8am Overnights (Jamaica)

Customer Care Pro-Platinum Dispute Gate

Warehouse Associate

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...