VP Legal – Commercial and Operations

August 31, 2026

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PagerDuty is interviewing, onboarding, and working 100% virtually at this time. As we look to the future, we plan to be ‘distributed by design’, meaning unless your job requirements make it necessary to be in a PagerDuty office, you may choose to work in-office, remotely, or hybrid. We’re focused on inclusion and employee well-being by building a culture that isn’t location specific, and gives equal opportunity to everyone—regardless of where you are working.

Overview

PagerDuty is a digital operations management platform that empowers the right action, when seconds matter.

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team.

PagerDuty is growing rapidly and seeking a VP of Legal – Commercial and Operations. In this global role you will have a direct and critical impact to the business in generating revenue. As such, this role carries responsibility for growing and leading the global commercial legal organization and supporting and guiding legal and operational matters related to high volume commercial transactions and to sophisticated sales and partner agreement negotiations. This global leader will direct activities within the legal team and provide legal counsel to the company’s leadership team, and will provide support to the company’s procurement function.

This role involves leading and handling cutting-edge and sophisticated legal projects and matters. You will operate independently in a high growth environment and be comfortable working collaboratively and proactively within Legal as well as cross-functionally and with external partners.

This position will report to our Senior Vice President and General Counsel in San Francisco.

Responsibilities

Primary responsibility for 1) leading and directing a team covering all legal and contract negotiations matters across PagerDuty’s commercial activities and 2) operations related to all Commercial Legal processes, including process optimization and automation as well as data and metrics tracking and decisioning.
Work closely with Sales, Business Development and Self-Service Growth teams to ensure PagerDuty scales its teams, processes and systems as the needs of our business and our customers grow; ensure the quality development, revision and implementation of robust-yet-sensible processes, procedures and tools to improve the customer experience in conducting business with PagerDuty across all customer segments, and improve the efficiency and speed of customer and partner contracting. Ensure client and stakeholder absorption and adoption of these processes, procedures and tools.
Guide global team regarding the drafting and negotiation of, customer and partner subscription and consulting agreements for SaaS offerings under California, English and EU law and applicable U.S. federal law in a fast-moving environment with rapid negotiation cycles.
Manage the team in supporting procurement negotiations.
Provide mentorship to senior attorneys in PagerDuty’s Legal function and develop their management skills.

Qualifications

An advanced career or expert attorney with exceptional law firm and in-house credentials. Admitted into and in good standing with the bar of a U.S. state (excluding Louisiana). If not a member of the California bar, should have material demonstrated experience contracting under California law or other demonstrated familiarity with California law.
At least 15 years’ experience including at least 10 years of strong leadership experience building, running and/or developing global, robust teams.
Deep subject matter expertise in commercial transactions, in-house sales, SaaS and enterprise B2B transactions, including key substantive legal matters relevant to SaaS contracting such as commercial, data privacy and export control laws as well as intellectual property disputes and open source matters.
Deep familiarity and demonstrated experience with 1) commercial contracts lifecycle management, procurement operations and driving automation and other efficiencies in the commercial space and 2) creating, implementing, improving, simplifying and ensuring adherence to systems, processes and procedures.
Ability to network and develop other resources for benchmarking contract terms and improving company practices, and develop team’s ability to do so.
Skilled, effective and empathetic manager who is able to empower team members to achieve at a consistently high level while building trusted relationships.
Experience making significant decisions regarding legal and compliance risks in a fast-moving environment. Must enjoy negotiating, but not overly so, and share that enjoyment with team.
Strong experience developing team’s ability to optimize negotiations and to adapt legal requirements in balanced, creative and pragmatic ways to facilitate clear and open communication at all levels of the organization
Experience negotiating global transactions that are truly strategic (multi-faceted/exclusive/involving IP licensing), such as OEM agreements, exclusive geographic distribution arrangements, joint ventures, collaborative product development, etc.
Strong professional judgment, practicality, and client service focus. Proactive and able to work efficiently, prioritize workflow, meet demanding deadlines, and manage multi-dimensional projects in a fast-paced environment.
Excellent legal analysis and oral and written communication skills.

Preferred Qualifications

Several years in a law firm negotiating technology transactions;
Commercial litigation experience;
Experience with SaaS non-sales-assisted “land” models where frictionless contracting and product virality is paramount to obtaining new customers on a self-service basis.

PagerDuty Offers:

- Competitive salaries and company equity

- ESPP (Employee Stock Purchase Program)

- Retirement plan with company match

- Comprehensive benefits package from day one

- Company paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent

- Paid vacation time - 3 weeks accruing in first year, 4 weeks accruing every year after

- Paid holidays and sick leave

- Paid employee volunteer time - 20 hours per year

- Bi-annual company-wide hack weeks

- Mental wellness programs

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management, serving over 13,800 customers and 700,000 users in 90 countries, including 60% of the Fortune 100. Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities.

At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. As a Dutonian, you will have ample opportunities to advance your career and connect with colleagues: virtual all hands calls, learning & development programs, bi-annual hack weeks, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone. Learn more on Instagram, @pagerdutylife.

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Additional Information

PagerDuty is for people. Meaning, we extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.

PagerDuty uses the E-Verify employment verification program.

To all recruitment agencies: PagerDuty does not accept agency resumes. Please do not forward resumes to our jobs alias, PagerDuty employees or any other company location. PagerDuty is not responsible for any fees related to unsolicited resumes.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...