About the position

The Middle Office Operations team is committed to providing a superior customer journey while mitigating institutional risk and facilitating the execution of innovative brokerage services. We provide essential support for our various trading platforms by managing central middle-office operations, ensuring transaction accuracy, and overseeing vital risk-related functions. As a Middle Office Operations Margin Specialist, you’ll be responsible for account level risk management and operations. You’ll perform essential daily duties to keep our margin business running smoothly, including analyzing and resolving various types of margin calls, communicating with customers via phone or email to resolve escalated issues, reviewing risk-based alerts, testing the functionality of our margin product, and reviewing our outbound communications and educational materials. Additionally, you’ll be expected to help scale our processes, tools, documentation, and workflows, and be a key member in helping us grow our team. Along with the broader Middle Office Operations team, you’ll work cross-functionally with our clearing, product, compliance, international, and engineering teams to improve operational efficiency, manage critical events effectively, and maintain our high-quality standards. This role is based in our Denver, CO, Chicago, IL, Lake Mary, FL, and New York, NY office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

Responsibilities

• Review daily margin calls and execute the firm's margin sellout process.
• Recovery efforts across multiple entities to ensure accurate and timely reconciliation.
• Leverage AI-driven initiatives to improve workflows, automate routine tasks, and enhance operational accuracy.
• Serve as a subject matter expert during critical system outages or issues, participating in the weekly on-call rotation and remaining available outside standard business hours, including early mornings or late evenings, to ensure timely resolution
• Drive testing of new products and conduct routine testing for existing processes to ensure stability and compliance.
• Research, prioritize, and resolve margin-related escalations in a timely and compliant manner.
• Mitigate firm and customer risk through intraday alert monitoring and proactively resolve account issues.
• Partner with clearing, engineering, product, and international teams to drive efficiency, enhance the margin offering, and ensure consistent onboarding and operational standards, while fostering a collaborative culture of knowledge sharing and continuous team development.
• Monitor and manage margin interest rates, ensuring accuracy and consistency across accounts, while assisting with the implementation of negotiated and promotional rate programs.
• Maintain detailed records in accordance with standard operating procedures (SOPs) and contribute to ongoing updates and improvements to SOPs and Help Center articles to ensure accuracy and clarity.
• Ensure adherence to firm procedures and industry regulations at all times.

Requirements

• Bachelor's degree or equivalent practical experience
• FINRA Series 7 and Series 63
• Understanding of equities and option strategies
• Demonstrated proficiency with technology and data-driven tools, with a forward-thinking approach to automation and process improvement.
• Strong analytical skills, including critical thinking and data analysis.
• Comfortable leveraging digital tools to solve complex problems and drive efficiency.
• Strong understanding of Regulation T and FINRA Rule 4210, including their application to margin requirements and risk management.
• Strong knowledge of Robinhood's products
• Experience with retail client margin calls

Nice-to-haves

• FINRA Series 2

Benefits

• Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
• Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
• Access to the Robinhood Employee Fund that gives eligible US employees the opportunity to invest in a private employee fund that provides exposure to Robinhood Ventures funds.
• Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
• Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.